Business Development & Operations Manager

Cosma Fertility; Dadri; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Cross-functional exposure

High ownership

Healthcare/HealthTech exposure

Performance incentives

Collaborative environment

Job summary

Cosma Fertility in Noida, Uttar Pradesh, seeks a Business Development & Operations Manager to drive growth, build healthcare partnerships, and streamline digital patient operations.

The role focuses on patient acquisition, strategic partnerships, and cross-functional coordination to improve processes and outcomes in HealthTech fertility care.

Qualifications

• 35 years of experience in Business Development, Operations, Partnerships, or Growth.
• Experience in Healthcare, HealthTech, Telehealth, Digital Health, Fertility, or Womens Health preferred.
• Strong B2B sales, partnership, negotiation, and relationship-management skills.
• Experience managing teams and operational processes.
• Good understanding of CRM, lead management, sales funnels, and business analytics.
• Strong communication, problem-solving, and execution skills.

Responsibilities

• Develop B2B partnerships with diagnostic labs, pharmacies, hospitals, IVF/fertility clinics, and healthcare providers.
• Identify new business opportunities and drive patient acquisition and revenue growth.
• Manage the end-to-end digital patient journey, including consultation bookings, follow-ups, and patient support.
• Manage patient-care/support teams and ensure smooth daily operations.
• Track leads, conversions, revenue, and key business KPIs.
• Work with marketing to improve lead conversion and patient acquisition.
• Manage and optimize CRM, sales pipeline, and operational workflows.
• Coordinate with product, tech, medical, and marketing teams to improve processes.
• Explore corporate wellness and healthcare partnership opportunities.

Skills

B2B sales

Partnership development

CRM & lead management

Team leadership

Negotiation

Business analytics

Communication

Education

Bachelor's degree in Business Administration or Healthcare Management

MBA preferred

Tools

CRM software

Job description

Cosma Fertility is looking for a Business Development & Operations Manager to drive business growth, build healthcare partnerships, and manage day-to-day digital healthcare operations. The candidate will be responsible for patient acquisition, strategic partnerships, team coordination, and improving operational processes.

Key Responsibilities

• Develop B2B partnerships with diagnostic labs, pharmacies, hospitals, IVF/fertility clinics, and healthcare providers.
• Identify new business opportunities and drive patient acquisition and revenue growth.
• Manage the end-to-end digital patient journey, including consultation bookings, follow-ups, and patient support.
• Manage patient-care/support teams and ensure smooth daily operations.
• Track leads, conversions, revenue, and key business KPIs.
• Work with marketing to improve lead conversion and patient acquisition.
• Manage and optimize CRM, sales pipeline, and operational workflows.
• Coordinate with product, tech, medical, and marketing teams to improve processes.
• Explore corporate wellness and healthcare partnership opportunities.

Requirements

• 35 years of experience in Business Development, Operations, Partnerships, or Growth.
• Experience in Healthcare, HealthTech, Telehealth, Digital Health, Fertility, or Womens Health preferred.
• Strong B2B sales, partnership, negotiation, and relationship-management skills.
• Experience managing teams and operational processes.
• Good understanding of CRM, lead management, sales funnels, and business analytics.
• Strong communication, problem-solving, and execution skills.
• Bachelors degree in Business Administration, Healthcare Management, or a related field. MBA is an advantage.

What We Offer

• Competitive salary based on experience and performance
• Growth opportunities in a fast-growing HealthTech startup
• Opportunity to work closely with leadership and cross-functional teams
• High ownership and independence in your role
• Exposure to Healthcare, Digital Health & Fertility
• Performance-based incentives and recognition
• Collaborative and learning-focused work environment

Location - Cosma Fertility - Bhutani cyber park, C Block, Phase 2, Industrial phase 2, Sector 62, Noida, Uttar Pradesh 201309