Business Development Manager

HireX Consultancy; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

HireX Consultancy is seeking a seasoned Business Development professional with expertise in CRM management and sales operations to drive IT staffing growth. The role focuses on acquiring new clients, expanding relationships with existing accounts, and optimizing CRM-driven campaigns to boost onboarding and reduce churn.

The ideal candidate has strong cross-functional collaboration skills, regional market awareness, and a track record of meeting weekly and monthly activity and revenue targets in

Qualifications

• 7+ years in Business Development or CRM Manager or Sales Operations roles, ideally in staffing.
• Experience handling key accounts and direct sales.
• Strong networking and relationship-building abilities.
• Experience with multi-country sales would be a plus.
• Comfort with CRM campaigns, data analytics and customer outreach.

Responsibilities

• Develop and manage clients/vendors/partners for IT staffing.
• Achieve monthly sales targets by identifying and developing new customers.
• Drive upsell and cross-sell opportunities within existing customers.
• Handle day-to-day client/vendor interactions and vendor relationships.
• Design and execute CRM campaigns to improve onboarding and engagement.
• Provide pricing and contract support to the sales team and stakeholders.
• Monitor sales KPIs, forecasts, and market trends to inform decisions.
• Coach sales teams and deliver training on sales techniques.

Skills

Business Development

CRM Management

Sales Operations

Key Accounts

Client Relationship

Tools

CRM software

Mass mailing tools

Vendor follow-up tools

Job description

Role & responsibilities

• Developing and managing clients/vendors/partners for IT Staffing.
• Achieving monthly sales targets by identifying and developing new customers.
• Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
• Responsible for day-to-day Client/Vendor handling, maintaining a relationship with vendors, Mass mailing, Vendor Follow up, cold calling, Achieving and exceeding weekly and monthly KPIs.
• Building strong and collaborative relationships with other internal stakeholders.
• Monitoring market trends and providing regular competitor feedback.
• Creating and executing CRM campaigns that improve on boarding and engagement and reduce churn.
• Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.
• Ensuring the correctness of customer data and manage any data cleansing activities.
• Continually testing and refining campaigns to gain insight and maximise usage and uptake.
• Providing support on any requests or issues pertaining to CRM.
• Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
• Supporting the sales team key planning and operations tasks to support the overall objective of the business.
• Attainment planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
• Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
• Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
• Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• New business generation by meeting potential clients to understand needs and Staffing needs within minimal time.
• Managing the sales process to close new business opportunities.
• Building strong relationships with the existing portfolio and perform all Staffing functions needed to fill our clients open job requirements.
• Meeting and exceeding weekly and monthly activity and revenue targets.
• Delivering effective sales skills trainings to the sales teams.
• Coaching sales teams and helping them in applying training content to real life situations.

Ideal Candidate

Preferred candidate profile :

• You have at least 7+ year experience within a Business Development, CRM Manager or Sales Operations / Support role, ideally within the Staffing Industry.
• You have prior experience in dealing with Key Accounts.
• You possess expertise in Direct Sales.
• Experience within Sales Training and Multi-country Sales would be a strong advantage.
• Experience covering IT, Healthcare and Professional Services is strong plus.
• You have experience in a regional role ideally including experience covering the domestic (India/APAC) market spectrum.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are highly goal driven and work well in fast paced environments
• You are a strong networker & relationship builder
• You enjoy finding creative solutions to problems.