Business Developmenet Executive, South

GIA India; Mumbai City; On-site; INR 600,000 - 900,000; Full time

Job summary

GIA India is seeking a dynamic business development professional to support market growth across the region. You will onboard jewellery retailers, drive service adoption, and strengthen market intelligence while aligning reporting with organisational objectives.

The role focuses on building client relationships, coordinating education initiatives, and ensuring accurate data governance and KYC-led onboarding from first contact to submission, with travel within the territory as needed.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or related discipline.
• 2–4 years in business development, sales, or client engagement roles.
• Experience in gem & jewellery industry or B2B services preferred.

Responsibilities

• Onboard jewellery retailers in the assigned territory and expand service penetration.
• Support Trust Centers setup and education initiatives.
• Drive submission growth and revenue through client onboarding and engagement.
• Generate market intelligence, leads, and end-to-end onboarding including KYC to first submission.
• Record activities in CRM and ensure timely reporting.

Skills

Travel willingness

Relationship management

Industry knowledge

MS Office & CRM

Education

Bachelor’s degree in Marketing, Business Admin, or related

Tools

MS Office

CRM tools

Job description

Support market development and business growth across the region by executing outreach initiatives, onboarding jewellery retailers, driving service adoption, generating submissions and revenue, and strengthening market intelligence.

The role focuses on building strong client relationships, supporting Trust Center expansion, coordinating education initiatives, and ensuring accurate reporting and data governance aligned with organisational objectives.

Jewellery Services

• Onboard and activate jewellery retail partners within the assigned territory to expand service penetration.
• Support establishment and operational readiness of Trust Centers in line with organisational standards.
• Drive jewellery submission growth by achieving defined annual targets for volume (pieces) and value (carats).
• Build and maintain strong retailer relationships to encourage sustained submission pipeline.

Pearl Services & Specialty Reports

• Promote and facilitate generation of specialty reports across clients.
• Support revenue generation through Pearl Identification & Detection Test (PIDT) services.
• Drive adoption and revenue contribution from Cultured Pearl Classification (CPC) services.

Unaccredited Education Programs

• Coordinate and execute unaccredited training programs within the region.
• Manage participant coordination, scheduling, venue logistics, and program execution.
• Support achievement of revenue targets from education initiatives while ensuring program completion as per defined objectives.

Market Mapping & Intelligence

• Conduct market construct development and mapping of jewellers and industry clusters.
• Generate and nurture leads to build a strong opportunity funnel.
• Manage end‑to‑end client onboarding journey from KYC completion to first submission.
• Ensure appropriate distribution and visibility of display and branding materials across partner stores.
• Maintain and regularly update market construct files and activity trackers.

Reporting & Data Governance

• Record all activities, leads, and client interactions within Salesforce CRM.
• Ensure timely and accurate submission of reports aligned with management expectations and timelines.
• Maintain data accuracy, completeness, and process compliance across systems.
• Participate in association meetings, trade events, and industry gatherings to strengthen market presence.
• Plan and conduct consumer awareness seminars in collaboration with jewellers and trade associations.
• Support local outreach initiatives to enhance brand visibility and service awareness.

Association & Awareness Initiatives

• Participate in association meetings, trade events, and industry gatherings to strengthen market presence.
• Plan and conduct consumer awareness seminars in collaboration with jewellers and trade associations.
• Support local outreach initiatives to enhance brand visibility and service awareness.

Planning & Coordination

• Collaborate with Regional Manager and cross‑functional teams to execute regional plans.
• Coordinate with laboratory, education, and marketing teams to ensure seamless client experience.
• Maintain self‑monitoring trackers and activity plans to achieve monthly and quarterly targets.
• Perform additional duties aligned with business requirements.

Description of Success Factors

Competencies

• Willingness to travel within assigned territory.
• Strong relationship management and customer engagement skills.
• Basic understanding of gem & jewellery services and industry ecosystem.
• Proficiency in MS Office and CRM tools.

Communication Skills

• Ability to communicate clearly with clients and internal stakeholders.
• Capability to deliver presentations and conduct small group sessions.

Skills & Knowledge

• Customer focus and service orientation.
• Lead generation and consultative selling capability.
• Market intelligence and territory awareness.
• Coordination and execution excellence.
• Adaptability and proactive problem solving.
• Team collaboration and stakeholder management.

Qualification

• Bachelor’s degree in Marketing, Business Administration, or related discipline.
• 2–4 years of experience in business development, sales, or client engagement roles.
• Experience in gem & jewellery industry or B2B services environment preferred

Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at‑wlf employment relationship existing between the Company and its employees.