Business Coordinator

1 Finance; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

1 Finance in Mumbai is seeking an Operations Coordinator to support cross‑functional teams and ensure seamless execution and customer experience through precise task management. This role requires strong communication, coordination, and data literacy within a fast-paced payments operations environment.

You will track tasks, maintain records, prepare MIS dashboards, monitor daily metrics, and identify risks with opportunities for improvement.

Qualifications

• Excellent communication and interpersonal skills.
• Strong coordination and stakeholder management abilities.
• High attention to detail and accuracy.
• Analytical and problem-solving mindset.
• Ability to work with data and generate actionable insights.
• Proficiency in Microsoft Excel, Google Sheets, and reporting tools.

Responsibilities

• Coordinate with internal teams to ensure seamless execution and customer experience
• Track pending tasks and follow up to ensure timely completion
• Execute operational requests accurately within defined SLAs and turnaround times
• Maintain operational records, documentation, and process compliance
• Prepare MIS reports, dashboards, and track daily, weekly, and monthly operational metrics
• Monitor productivity, TAT, quality, and business performance
• Identify operational risks, process gaps, and improvement opportunities
• Support leadership with business reports, analytics, and key performance insights

Skills

Excellent communication and Inter лич

Strong coordination and stakeholder mg

High attention to detail and accuracy

Analytical and problem-solving mindset

Ability to work with data and generate

Excel, Sheets, reporting tools

Tools

Microsoft Excel

Google Sheets

Reporting tools

Job description

• Coordinate with internal teams to ensure seamless execution and customer experience
• Track pending tasks and follow up to ensure timely completion
• Execute operational requests accurately within defined SLAs and turnaround times
• Maintain operational records, documentation, and process compliance
• Prepare MIS reports, dashboards, and track daily, weekly, and monthly operational metrics
• Monitor productivity, TAT, quality, and business performance
• Identify operational risks, process gaps, and improvement opportunities
• Support leadership with business reports, analytics, and key performance insights

Responsibilities:

• Coordinate with internal teams to ensure seamless execution and customer experience
• Track pending tasks and follow up to ensure timely completion
• Execute operational requests accurately within defined SLAs and turnaround times
• Maintain operational records, documentation, and process compliance
• Prepare MIS reports, dashboards, and track daily, weekly, and monthly operational metrics
• Monitor productivity, TAT, quality, and business performance
• Identify operational risks, process gaps, and improvement opportunities
• Support leadership with business reports, analytics, and key performance insights

Skills:

• Excellent communication and interpersonal skills
• Strong coordination and stakeholder management abilities
• High attention to detail and accuracy
• Analytical and problem-solving mindset
• Ability to work with data and generate actionable insights
• Proficiency in Microsoft Excel, Google Sheets, and reporting tools