Business Consultant Int- BY SCPO/ Blue Yonder ESP

Blue Yonder; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Blue Yonder is seeking a skilled professional to support Demand and Fulfillment planning solutions across Retail and Manufacturing. You will analyze issues, identify root causes, and provide permanent solutions while ensuring data integrity and SLA adherence.

Work with Product Development, Consulting, and Support services to deliver effective support, participate in product certification, and collaborate with architects to stabilize systems and implement changes.

Qualifications

• Bachelor’s degree with 3–5 years in Product Support/Implementation support.
• Hands-on experience implementing/supporting Demand & Fulfillment products.
• Strong analytical and problem-solving skills; ability to propose alternatives.

Responsibilities

• Understand Blue Yonder solutions and customer processes; analyze issues and root causes.
• Adhere to SLA based on case severity; document learnings and build knowledge content.
• Collaborate with architects and cross-functional teams to stabilize and enhance the system.

Skills

Demand & Fulfillment

Root cause analysis

Customer focus

Analytical thinking

Problem solving

Education

Bachelor’s degree

Tools

PL/SQL

RDBMS

MS Azure

Job description

Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.

Scope

Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.

Needs to work with cross functional teams including Product Development, Consulting and Support services.

Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our Current Technical Environment

Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization

Cloud Architecture: MS Azure

Frameworks/Others: PL/SQL, RDBMS

What You’ll Do

• Understand the implemented solution/ products
• Analyze the issues, identify Root cause and find the permanent solution to any problem
• Adheres to SLA based on the severity of the customer cases.
• Complete the product certification courses assigned.
• Document the learning and building the knowledge content
• Provide early visibility and mitigation to technical challenges through the journey.
• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
• Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
• Should collaborate with Solution/Technical architect(s) to stabilize the system
• Enhance/Change the design based on new business requirements by the customer
• Single Point of contact for all customer requests for the designated solution
• Manage/Support new roll outs/deployments and handle change requests/enhancements
• To improve various KPIs for the customer

What We Are Looking For

• Bachelor’s degree minimum 3 to 5 years of experience in Product Support / Implementation support.
• Skill set and availability requirements as per the organization's needs
• Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
• Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
• Deep understanding of Customer business and processes
• Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex
• Knowledge in performance tuning techniques is added advantage.
• Understanding and experience with the technical requirements for the product line assigned.
• Understanding of various technical platforms and infrastructures.
• Understands Blue Yonder's product suite so as to convey relationships and touch-points to the customer.
• Works with appropriate parties to ensure issues are resolved.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.