Data Science Consultant - Supply Chain Solutions

Blue Yonder Pvt Ltd; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Blue Yonder Pvt Ltd is hiring a Data Science Consultant 1 in Bengaluru to support Planning solutions across Retail and Manufacturing. You will analyze issues, identify root causes, and implement permanent fixes while aligning with product and cloud teams.

The role requires a mid-level professional with 3–5 years of experience in Demand & Fulfillment product support, strong analytics, and knowledge of SAP-IBP/APO or similar tools. Collaboration with cross-functional teams is essential.

Qualifications

• Bachelor’s degree required.
• 3–5 years experience in Product Support / Implementation support.
• Hands-on experience implementing/supporting Demand & Fulfillment products.

Responsibilities

• Understand solution/products and analyze issues to identify root causes and permanent fixes.
• Adhere to SLA based on case severity and complete product certification courses.
• Collaborate with architecture teams to stabilize the system and support deployments.

Skills

Analytical thinking

Root cause analysis

Problem solving

Communication

Education

Bachelor’s degree

Tools

SAP-IBP/APO

o9

Kinaxis

Relex

Job description

Data Science Consultant 1 Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “ Best Places to Work ” Seeking an astute individual that has a strong techno functional foundation with the additional ability to be hands-on with the broader Cloud team as part of the product support, and deep knowledge of industry best practices, with the ability to supply chain & product issues, and work with the product teams.

Scope: Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our current technical environment: Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder Inventory Optimization Cloud Architecture: MS Azure Frameworks/Others: PL/SQL, RDBMS

What you’ll do:

Understand the implemented solution/ products Analyze the issues, identify Root cause and find the permanent solution to any problem Adheres to SLA based on the severity of the customer cases. Complete the product certification courses assigned. Document the learning and building the knowledge content Provide early visibility and mitigation to technical challenges through the journey. Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer Should collaborate with Solution/Technical architect(s) to stabilize the system Enhance/Change the design based on new business requirements by the customer Single Point of contact for all customer requests for the designated solution Manage/Support new roll outs/deployments and handle change requests/enhancements To improve various KPIs for the customer

What we are looking for:

Bachelor’s degree minimum 3 to 5 years of experience in Product Support / Implementation support. Skill set and availability requirements as per the organization's needs Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers. Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required Deep understanding of Customer business and processes Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex Knowledge in performance tuning techniques is added advantage. Understanding and experience with the technical requirements for the product line assigned. Understanding of various technical platforms and infrastructures. Understands Blue Yonder product suite so as to convey relationships and touch-points to the customer. Works with appropriate parties to ensure issues are resolved.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level Mid Level