Business Capability Expert - Commercial Process E2E

Philips; Bengaluru; On-site; INR 4,200,000 - 6,400,000; Full time

Job summary

Philips seeks a Business Capability Expert to drive commercial process design and optimization across end-to-end workflows. You will align processes with IT applications, KPIs and governance, while identifying automation and AI opportunities to improve efficiency and data accuracy.

This role interfaces with business, markets, and transformation teams to implement standard solutions. You will lead workshops, coach teams, and collaborate with BCE/BPEs to ensure scalable, compliant process models

Qualifications

• Minimum 8–12 years industry experience with a university degree in a related field.
• Experience in backend commercial processes with end-to-end knowhow and technology mindset.
• Hands-on knowledge of Salesforce or Apttus, SAP, Zuora or similar applications.
• Full end-to-end multi-modal commercial processes execution knowledge.
• Fluency in English, verbal and written.
• Quality and regulatory requirements understanding.

Responsibilities

• Design and optimize end-to-end commercial processes.
• Ensure alignment with process metrics and governing controls.
• Identify automation opportunities and apply AI tools for backbone processes.
• Ensure compliance with commercial process standards and governance.
• Monitor KPIs and SLAs to drive continuous improvement.
• Collaborate with tech to integrate AI/ML solutions into workflows.
• Evaluate emerging technologies for efficiency improvements.
• Work with stakeholders to understand requirements and deliver improvements.
• Conduct workshops and training sessions on backbone processes.
• Collaborate with BCE/BPEs for cross-functional requirements.

Skills

Q2C / O2C

Commercial Process Excellence

Enterprise Process Excellence

Quote-to-Cash

Order-to-Cash

Lean

Six Sigma

Process Optimization

Process Mining

Business Analytics

Data Analytics

SAP SD

Salesforce / SFDC

CPQ

Contract Management

Revenue Management

AI/ML

Automation

Education

University degree in Business/Engineering/CS or related field

Tools

Salesforce

Apttus

SAP

Zuora

Job description

Business Capability Expert - Commercial Process E2E

Job Title Business Capability Expert - Commercial Process E2E Job Description Our customers are increasingly looking for a solution to their most pressing challenges. To keep making the difference across the health continuum, Philips needs to move from selling products in a 'transactional' manner to also providing solutions that enable high quality, value-based healthcare. The IS&AI team will equip businesses, markets and functions with process and capabilities to develop, market, sell and deliver solutions to solve the needs of our customers, ensuring consistency, scalability and industry best practices. This strategic program will be a step-change in the value we are able to deliver to our customers. You would be part of the Intelligent Systems & AI organization. You would collaborate with business, markets and transformation teams part of Accelerate! Program driving sustainable improvement of software supply chain, operations, pricing, sales, delivery & install base management capabilities across Philips. In this role, you have the opportunity to contribute to the solutions transformation in Philips. As a Commercial Business Capability Expert, you have a broad audience in the business and markets organization with a specific focus on Commercial backbone processes. You will contribute to standardisation and scalability of Product model and catalog design, Opportunity management, Quoting, Subscription and Contract Management, Order booking, Billing and Invoicing.

Key Deliverables

• Process design
• Feature detailing
• Business alignment
• Scrum engagements
• Development oversight
• Supporting business onboarding
• Supporting adoption
• QMS adoption
• Training end-users

Responsibilities

• You are responsible for Process Design & Optimization Analyse, design, and optimise end-to-end commercial processes.
• Ensure alignment with the underpinning IT applications including relevant process performance metrics & KPIs and compliance requirements and controls.
• Identify automation opportunities and application of AI tools for Commercial backbone processes.
• Ensure compliance with commercial process standards and governance mechanisms.
• Monitor KPIs and SLAs to drive continuous improvement.
• Collaborate with technology teams to integrate AI/ML solutions into commercial workflow (e.g. Automatic Opportunity creation, Quote creation, Order booking, etc.).
• Evaluate emerging technologies and recommend innovative solutions for operational efficiency.
• Work closely with business and IT stakeholders to understand requirements and deliver process improvements.
• Conduct workshops and training sessions on Commercial backbone processes.
• Collaborate with the other BCE/BPEs for cross functional requirement.
• Being a change agent by clarifying the impact of the new ways of working including process mining, KPI performance management, adoption traceability etc.
• Collaborating with Philips University or other parties to support in learning curricula for the stakeholders identified.
• Building and maintaining communities of practice in your respective domain and ensuring that people competencies and capabilities are in place to execute the standard solutions in their process domains and identify opportunities for improvement.
• Curate performance impact tracking & reporting, with reference to internal/external benchmarks and relevant targets.

Requirements

• Minimum 8-12 years industry experience with University degree desirable in Business, Engineering, Computer Science, or other related field or equivalent combination of academic and work experience.
• Experience in backend Commercial processes in combination with E2E process knowhow, technology based solution mindset.
• Expert knowledge and hands on experience in Salesforce or Apttus, SAP, Zuora or similar applications is a must.
• Full end-to-end multi-modal commercial processes execution knowledge.
• Quality and regulatory requirements understanding.
• Professional demeanor and strong communications skills.
• Excellent leadership skills with the ability to influence other senior colleagues.
• Fluency in English, verbal and written.

Key Skills

• Q2C / O2C
• Commercial Process Excellence
• Enterprise Process Excellence
• Quote-to-Cash
• Order-to-Cash
• Lean
• Six Sigma
• Process Optimization
• Process Mining
• Business Analytics
• Data Analytics
• SAP SD
• Salesforce / SFDC
• CPQ
• Contract Management
• Revenue Management
• AI/ML
• Automation

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.

Equal Employment Opportunity Statement

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights