Business Capability Expert (Digital Channels)

Philips; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Philips in Bengaluru, India, is seeking a Business Capability Expert for Digital Channels to drive end-to-end capability roadmaps across e-commerce and digital channels. You will collaborate with cross-functional teams, manage requirements, and ensure regulatory compliance while optimizing processes and performance.

The role emphasizes independent work within cross-functional teams, with onsite presence in office facilities, and a focus on delivering measurable improvements in digital channel

Qualifications

• Bachelor’s/Master’s in Engineering or IT or equivalent.
• Certifications in Digital transformation, AI, PM, Change or Risk Management add value.
• Experience in e-commerce channel enablement and AI-enabled digital channels.

Responsibilities

• Assesses processes to uncover opportunities for enhancing business capabilities and develops strategic improvement plans.
• Coordinates with CoEs and Local Process Owners to collect requirements and align with goals.
• Develops organizational competencies and roadmaps for end-to-end capabilities with compliance.

Skills

Stakeholder engagement

Continuous improvement

Benchmarking

Data management

Regulatory compliance

Business process design

E-commerce enablement

AI-enabled channels

Education

Bachelor's or Master's in Engineering/IT

Job description

Business Capability Expert (Digital Channels)

Job Description

Business Capability Expert-Digital Channels The Business Capability Expert 60 [Digital channels] is responsible for executing and enhancing business capabilities [people, process, data, IT], through business process management and optimization to uncover opportunities for improvement, leading to improved business outcomes for e-channels. The role operates independently, but also as part of a cross functional team, coordinating with Central Functions, CoEs, and Local Process Owners to align capability enhancements with organizational goals. The role facilitates the development of necessary organizational competencies and Co-creates roadmaps for end-to-end capabilities, ensuring operational compliance and productivity. The role develops communication strategies and collaborates with local experts, ensures effective process configuration and capability implementation. The role stays informed on emerging technologies, tracks KPIs, and maintains records of lessons learned to drive ongoing improvements and innovation.

Responsibilities

• Assesses business processes to uncover and articulate opportunities for enhancing business capabilities, leading to the development of detailed business cases and strategic plans for improvement.
• Works independently under broad guidelines, exercising sound judgment and decision-making on significant matters that impact business capability development and implementation.
• Coordinates with Central Functions, Centers of Excellence (CoEs), and Local Process Owners/Experts to collect requirements for business capability improvements, ensuring enhancements align with organizational goals and objectives.
• Facilitates the development of organizational competencies, ensuring required expertise and skills are cultivated and aligned with the effective execution of business capabilities, supporting overall organizational success.
• Assists in developing a thorough roadmap for end-to-end business capabilities, ensuring compliance with operational standards optimizing value delivery and productivity to drive profitable growth.
• Develops comprehensive communication strategies to effectively update stakeholders on new capabilities, changes, and enhancements, ensuring clear understanding and alignment with organizational objectives.
• Collaborates with local process experts to tailor and adjust business processes to meet unit-specific requirements and manages the implementation of new capabilities.
• Analyses key performance indicators (KPIs) and metrics to assess the effectiveness and impact of business capabilities, consistently reviewing performance data to ensure alignment with targets and goals.
• Maintains detailed records of lessons learned from projects to guide future enhancements of business capabilities, ensuring insights are leveraged to improve practices and prevent the recurrence of previous issues.

Role Context

You are part of the Imaging BPSE organization responsible for helping translate value creation opportunities identified in the Imaging BUs [MR, CT/AMI and DXR] into portfolio capability roadmaps & seeing them through to fruition.

Requirements

• Graduated with Bachelor's / master's degree in engineering, Information Technology or equivalent with minimum 5 years of experience.
• Certifications in areas such as Digital transformation, AI, Project Management, Change Management, Risk Management or equivalent would be an added value.
• Expertise in e-commerce channel enablement is a must i.e. Familiar with [i] Technology/Tooling/AI capabilities landscape for E-Commerce [ii] E2E i.e. I2M, M2O & O2C capabilities enablement for e-commerce processes needed for products & services via direct channels / partners [iii] AI based approach to digital channel enablement.
• Experience in directly managing / orchestrating, Business process design / transformation projects and/or IT capability enablement projects.
• Good business acumen with proven experience in operational and process management, including KPI monitoring, data management and regulatory compliance.
• Skilled in stakeholder engagement, continuous improvement initiatives and benchmarking.
• Capable of driving process enhancements and managing training delivery to support organizational development.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is an office-based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our culture of impact with care here. #LI-PHILIN At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

Equal Employment Opportunity

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights