Business Analyst/Transformation - Process Intelligence

Amgen; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Amgen in Hyderabad, India is seeking a seasoned Process Intelligence lead to execute the Results Delivery Office (RDO) Process Intelligence strategy and support enterprise transformation programs aligned with Amgen's critical initiatives. You will map end-to-end business processes, develop dashboards, and collaborate with business and IT to identify gaps, deliver insights, and track ROI.

The role requires 7–13 years in business performance, continuous improvement, or project management, and

Qualifications

• Master’s or Bachelor’s degree in a relevant field.
• 7–13 years of Business Performance, Continuous Improvement, or Project Management experience.
• Experience with process mining tools and data visualization.

Responsibilities

• Drive initiatives to maximize business value from process intelligence deployments.
• Map end-to-end business processes, identify performance gaps and improvements.
• Develop knowledge repositories of process insights and maintain controls.
• Manage multi-initiative projects and coordinate with owners, IT, and RDO.
• Create dashboards to present actionable insights and track ROI/benefits.

Skills

Process analysis & visualization

Process mining tools

Data reporting (Tableau/Power BI)

Project management

Large data handling

Education

Master’s or Bachelor’s degree

Tools

Celonis

Signavio

Tableau

Power BI

SQL

Python

YAML

Job description

Career Category

Information Systems

Job Description

Live

What you will do

Process Intelligence is a data-driven approach to creating process transparency by using advanced process analysis capabilities to uncover how end-to-end processes are actually executed, highlighting gaps between expectation and reality.

In this vital role you will be accountable for executing the Results Delivery Office (RDO) Process Intelligence strategy and supporting our enterprise transformation programs aligned with the company’s most critical initiatives.

Roles & Responsibilities:

• Drive initiatives to maximize business value from process intelligence deployments (current-state understanding, automation/redesign opportunities, and value capture monitoring).
• Understand and map end-to-end business processes, underlying systems, and data; identify performance gaps and improvement opportunities.
• Develop and maintain a knowledge repository of process insights derived from process mining and other process analysis tools; ensure appropriate process documentation and controls.
• Manage project work across multiple initiatives and process scopes; coordinate activities and information flow between process owners, analysts, IT, and RDO.
• Create visualization dashboards to present actionable insights and track key metrics, milestones, ROI and/or benefits.

Win

What we expect of you

Basic Qualifications:

Master’s OR Bachelor’s degree and 7 to 13 years of Business Performance, Continuous Improvement, or Project Management experience

Technical Skills:

Must Have Skills:

• Process analysis, visualization, and improvement experience; proficiency with one or more process mining tools (e.g., Celonis, Signavio).
• Experience processing, filtering, and presenting large data extracted from multiple source systems.
• Data reporting experience (e.g. Tableau, Power BI).
• Strong project management capabilities partnering with both business and IT.

Good to Have Skills:

• Coding knowledge (e.g., SQL, Python, YAML).
• Strong understanding of SAP ECC and S/4 HANA table structures; knowledge of system data structures and database management.
• Experience deploying AI and automation solutions (e.g., RPA).
• Broad business process knowledge, including biopharmaceutical-specific processes.

Soft Skills:

Must Have Skills:

• Accountability and autonomy to prioritize workload, operate independently, and deliver high-quality outputs.
• Strong problem solving and decision making; able to tackle ambiguity, apply risk-appropriate decisions, and elevate timely.
• Effective communication; distil complex information and tailor messages to audience.
• Teamwork and influencing skills; build strong cross-functional relationships.

Good to Have Skills:

• Comfortable working in a start-up or build environment as we expand into new areas within the company.
• Continuous improvement mindset; nurture a culture of process transparency and performance improvement.

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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