Senior Manager, Process Intelligence - Results Delivery Office

Biopharma Careers; Hyderabad; On-site; INR 11,396,000 - 17,094,000; Full time

Job summary

Amgen is seeking a Senior Manager, Business Performance focusing on Process Intelligence to drive end-to-end process transparency and value realization. You will lead analytics, governance, and capability-building across a global matrix organization.

The role requires 12+ years in business performance or project management, strong leadership, and advanced data skills. Expect collaboration with IT and business leaders, with a focus on measurable outcomes and strategic transformation.

Qualifications

• Bachelor's or Master's degree with 12+ years of experience in Business Performance, Continuous Improvement, or Project Management.
• Experience leading Process Intelligence initiatives and delivering measurable value.

Responsibilities

• Lead execution of Process Intelligence strategy aligned to transformation priorities.
• Drive value realization through process optimization, automation, and analytics.
• Oversee delivery across multiple initiatives ensuring quality and impact.
• Establish standards for process mining, analysis, and performance measurement.
• Build and scale Process Intelligence capabilities, tools, and knowledge repositories.
• Define governance frameworks, KPIs, and reporting mechanisms to track value realization.
• Lead, coach, and develop a team of Business Performance professionals.
• Act as trusted advisor to senior stakeholders across business and technology.
• Translate complex data into actionable insights for executive decisions.
• Drive cross-functional collaboration in a global, matrixed environment.

Skills

Process mining and analytics

Data visualization

Large datasets

Process analysis

Project/program management

SQL

Python

AI / automation

Digital transformation

Cross-functional partnerships

Education

Bachelor's or Master's degree with 12+ years experience

Tools

Celonis

Signavio

Power BI

Tableau

SAP ECC / S4 HANA

Job description

Career Category

Project Management

Job Description

Job Description

Join Amgen's Mission to Serve Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission, to serve patients living with serious illnesses, drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Senior Manager, Business Performance - Process Intelligence - Results Delivery Office

Live

What you will do

Process Intelligence is a data-driven approach to creating process transparency using advanced analytics and process mining to uncover how end-to-end processes are executed, highlighting gaps between expectation and reality.

Roles & Responsibilities:

• Lead execution of Process Intelligence strategy aligned to enterprise transformation priorities
• Drive identification and realization of business value through process optimization, automation, and analytics
• Oversee delivery across multiple initiatives ensuring quality, consistency, and measurable impact
• Establish standards for process mining, process analysis, and performance measurement
• Build and scale Process Intelligence capabilities, tools, and knowledge repositories
• Define governance frameworks, KPIs, and reporting mechanisms to track value realization
• Lead, coach, and develop a team of Business Performance professionals
• Act as a trusted advisor to senior stakeholders across business and technology
• Translate complex data into actionable insights for executive decision-making
• Drive cross-functional collaboration in a global, matrixed environment

Win

What we expect of you

Basic Qualifications:

Bachelor's or Master's degree and 12+ years of experience in Business Performance, Continuous Improvement, or Project Management experience

Must Have Skills:

• Process mining and analytics tools (e.g., Celonis, Signavio)
• Data visualization (e.g., Power BI, Tableau)
• Experience handling large datasets across systems
• Strong process analysis and performance optimization
• Project/program management across business and IT

Good to Have Skills:

• SQL, Python or similar coding experience
• SAP ECC / S4 HANA knowledge
• AI, automation, or digital transformation experience
• Biopharmaceutical process knowledge

Soft Skills:

Must Have Skills:

• Strong leadership and team development
• Strategic thinking and problem solving
• Effective communication and influencing skills
• Ability to manage ambiguity and drive decisions
• Collaboration in a global, matrixed environment

Good to Have Skills:

• Experience in capability hubs or shared services (AIN preferred)
• Continuous improvement mindset
• Ability to build cross-functional partnerships

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates' professional and personal growth and well-being. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Amgen is an Equal Opportunity employer and will consider you without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.