Business Analyst, Process Intelligence

Amgen; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Comprehensive Total Rewards Plans

Professional and personal growth support

Job summary

Amgen, located in India, Hyderabad, is seeking a candidate who can support process intelligence initiatives and manage projects across multiple domains. The ideal applicant will possess a Bachelor’s or Master’s degree and have 8 to 13 years of experience in business performance and project management.

Candidates should have strong skills in process analysis, data visualization, and the application of AI to improve processes. The role offers insights into continuous improvement and accountability within a collaborative environment.

Qualifications

• 8 to 13 years of experience in Business Performance, Continuous Improvement, or Project Management.
• Experience in multi-site project models and client communication.
• Strong understanding of biopharmaceutical-specific processes.

Responsibilities

• Support initiatives to articulate the value proposition for deploying process intelligence.
• Understand and map end-to-end business processes and identify gaps.
• Develop and maintain a knowledge repository of process insights.

Skills

Process analysis

Project management

Data visualization

AI-based solutions

Education

Bachelor’s or Master’s degree

Tools

SAP ECC

S/4 HANA ERP

Job description

Overview

Process Intelligence is a data-driven approach to creating process transparency by using advanced process analysis capabilities to uncover how end-to-end processes are actually executed, highlighting gaps between expectation and reality.

Roles & Responsibilities

• Support initiatives to articulate the value proposition for deploying process intelligence (current-state understanding, automation/redesign opportunities, and value capture monitoring).
• Understand and map end-to-end business processes, underlying systems, and data; identify performance gaps and improvement opportunities.
• Develop and maintain a knowledge repository of process insights derived from process mining and other process analysis tools; ensure appropriate process documentation and controls.
• Manage project work across multiple initiatives and process scopes; coordinate activities and information flow between process owners, analysts, IT, and RDO.
• Create visualization dashboards to present actionable insights and track key metrics, milestones, ROI and/or benefits.

What We Expect Of You

Basic Qualifications: Bachelor’s or Master’s degree and 8 to 13 years of Business Performance, Continuous Improvement, or Project Management experience.

Technical Skills:

• Must Have Skills: Strong process analysis and process improvement experience leading to measurable value realization.
• Data visualization experience using industry best practices (e.g. BPMN 2.0).
• Expertise in project management principles and documentation.
• Experience utilizing AI to augment process understanding and the ability to identify AI-based solutions for business process opportunities.

Good to Have Skills:

• Strong understanding of SAP ECC and S/4 HANA ERP; knowledge of system data flows.
• Experience in multi-site project models and client communication.
• Broad business process knowledge, including biopharmaceutical-specific processes.

Soft Skills

Must Have Skills:

• Accountability and autonomy to prioritize workload, operate independently, and deliver high-quality outputs.
• Strong problem solving and decision making; able to tackle ambiguity, apply risk-appropriate decisions, and escalate timely.
• Effective communication; distil complex information and tailor messages to audience.
• Teamwork and influencing skills; build strong cross-functional relationships.

Good to Have Skills:

• Comfortable working in a start-up or build environment as we expand into new areas within the company and deploy new capabilities.
• Continuous improvement mindset; nurture a culture of process transparency and performance improvement.

Thrive

What You Can Expect Of Us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

EEO

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.