Business Analyst, Process Intelligence

Amgen Inc. (IR); Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amgen Inc. (IR) is seeking a Senior Process Intelligence Analyst in Hyderabad to drive RDO strategy and support enterprise transformation initiatives. You will map end-to-end processes, analyze data, and develop dashboards to monitor ROI and benefits.

The role requires 8–13 years in business performance or related fields, with strong process analysis and communication skills. Located in Hyderabad, on-site role with opportunities to shape process excellence.

Qualifications

• Bachelor’s or Master’s degree required.
• 8–13 years of experience in Business Performance, Continuous Improvement, or Project Management.

Responsibilities

• Map end-to-end business processes, underlying systems and data to identify performance gaps.
• Create and maintain dashboards to present insights, track ROI and benefits.
• Coordinate activities across process owners, analysts, IT and the RDO.
• Document processes and controls with clear documentation and governance.

Skills

Process analysis

Process improvement

Data visualization

Project management

AI in process

Education

Bachelor’s degree

Master’s degree

Tools

BPMN 2.0

AI-enabled tooling

Job description

## Business Analyst, Process IntelligenceApplyremote type: On Sitelocations: India - Hyderabadtime type: Full timeposted on: Posted Todayjob requisition id: R-243128## **Career Category**Information Systems## ## **Job Description****Live****What you will do**Process Intelligence is a data-driven approach to creating process transparency by using advanced process analysis capabilities to uncover how end-to-end processes are actually executed, highlighting gaps between expectation and reality.In this vital role you will be accountable for executing the Results Delivery Office (RDO) Process Intelligence strategy and supporting our enterprise transformation programs aligned with the company’s most critical initiatives.**Roles & Responsibilities:*** Support initiatives to articulate the value proposition for deploying process intelligence (current-state understanding, automation/redesign opportunities, and value capture monitoring).* Understand and map end-to-end business processes, underlying systems, and data; identify performance gaps and improvement opportunities.* Develop and maintain a knowledge repository of process insights derived from process mining and other process analysis tools; ensure appropriate process documentation and controls.* Manage project work across multiple initiatives and process scopes; coordinate activities and information flow between process owners, analysts, IT, and RDO.* Create visualization dashboards to present actionable insights and track key metrics, milestones, ROI and/or benefits.**Win****What we expect of you****Basic Qualifications:**Bachelor’s or Master's degree and 8 to 13 years of Business Performance, Continuous Improvement, or Project Management experience**Technical Skills:****Must Have Skills:*** Strong process analysis and process improvement experience leading to measurable value realization.* Data visualization experience using industry best practices (e.g. BPMN 2.0).* Expertise in project management principles and documentation* Experience utilizing AI to augment process understanding and the ability to identify AI-based solutions for business process opportunities.**Good to Have Skills:*** Strong understanding of SAP ECC and S/4 HANA ERP; knowledge of system data flows.* Experience in multi-site project models and client communication* Broad business process knowledge, including biopharmaceutical-specific processes.**Soft Skills:****Must Have Skills:*** Accountability and autonomy to prioritize workload, operate independently, and deliver high-quality outputs.* Strong problem solving and decision making; able to tackle ambiguity, apply risk-appropriate decisions, and escalate timely.* Effective communication; distil complex information and tailor messages to audience.* Teamwork and influencing skills; build strong cross-functional relationships.**Good to Have Skills:*** Comfortable working in a start-up or build environment as we expand into new areas within the company and deploy new capabilities.* Continuous improvement mindset; nurture a culture of process transparency and performance improvement.**Thrive****What you can expect of us**As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.**Apply now****for a career that defies imagination**Objects in your future are closer than they appear. Join us.**careers.amgen.com**Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.