Business Analyst/Transformation - Process Intelligence

Amgen Inc; Hyderabad; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Amgen Inc. is seeking a Process Intelligence lead to execute the Results Delivery Office (RDO) strategy and support enterprise transformation programs aligned with the company’s most critical initiatives. You will map end-to-end processes, identify gaps, and drive value capture across multiple initiatives.

You will create visualization dashboards and partner with business and IT teams to deliver data-driven insights, improve performance, and enable informed decision making.

Qualifications

• Masters OR Bachelor's degree and 7 to 13 years of Business Performance, Continuous Improvement, or Project Management experience.
• Proficiency with process mining tools (e.g., Celonis, Signavio).
• Experience with data reporting tools (Tableau, Power BI).
• Strong project management capabilities partnering with both business and IT.

Responsibilities

• Drive initiatives to maximize business value from process intelligence deployments (current-state understanding, automation/redesign opportunities, and value capture monitoring).
• Understand and map end-to-end business processes, underlying systems, and data; identify performance gaps and improvement opportunities.
• Develop and maintain a knowledge repository of process insights derived from process mining and other process analysis tools; ensure appropriate process documentation and controls.
• Manage project work across multiple initiatives and process scopes; coordinate activities and information flow between process owners, analysts, IT, and RDO.
• Create visualization dashboards to present actionable insights and track key metrics, milestones, ROI and/or benefits.

Skills

Process analysis

Data visualization

Process improvement

Project management

Education

Bachelor's degree

Master's degree

Tools

Celonis

Signavio

Tableau

Power BI

Job description

Live

Job Summary

Process Intelligence is a data-driven approach to creating process transparency by using advanced process analysis capabilities to uncover how end-to-end processes are actually executed, highlighting gaps between expectation and reality.

In this vital role you will be accountable for executing the Results Delivery Office (RDO) Process Intelligence strategy and supporting our enterprise transformation programs aligned with the companys most critical initiatives.

Roles Responsibilities

• Drive initiatives to maximize business value from process intelligence deployments (current-state understanding, automation/redesign opportunities, and value capture monitoring).
• Understand and map end-to-end business processes, underlying systems, and data; identify performance gaps and improvement opportunities.
• Develop and maintain a knowledge repository of process insights derived from process mining and other process analysis tools; ensure appropriate process documentation and controls.
• Manage project work across multiple initiatives and process scopes; coordinate activities and information flow between process owners, analysts, IT, and RDO.
• Create visualization dashboards to present actionable insights and track key metrics, milestones, ROI and/or benefits.

What we expect of you Basic Qualifications

Masters OR Bachelor's degree and 7 to 13 years of Business Performance, Continuous Improvement, or Project Management experience

Technical Skills Must Have Skills

• Process analysis, visualization, and improvement experience; proficiency with one or more process mining tools (e.g., Celonis, Signavio).
• Experience processing, filtering, and presenting large data extracted from multiple source systems.
• Data reporting experience (e.g. Tableau, Power BI).
• Strong project management capabilities partnering with both business and IT.

Good to Have Skills

• Coding knowledge (e.g., SQL, Python, YAML).
• Strong understanding of SAP ECC and S/4 HANA table structures; knowledge of system data structures and database management.
• Experience deploying AI and automation solutions (e.g., RPA).
• Broad business process knowledge, including biopharmaceutical-specific processes.

Soft Skills Must Have Skills

• Accountability and autonomy to prioritize workload, operate independently, and deliver high-quality outputs.
• Strong problem solving and decision making; able to tackle ambiguity, apply risk-appropriate decisions, and elevate timely.
• Effective communication; distil complex information and tailor messages to audience.
• Teamwork and influencing skills; build strong cross-functional relationships.

Good to Have Skills

• Comfortable working in a start-up or build environment as we expand into new areas within the company.
• Continuous improvement mindset; nurture a culture of process transparency and performance improvement.