Business Analyst - Telecom

Tata Consultancy Services; Kolkata District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Tata Consultancy Services is seeking a Business Analyst with strong telecom domain expertise in Kolkata. The role focuses on bridging business needs with technology solutions, analyzing requirements, and supporting delivery of BSS and digital transformation initiatives.

The ideal candidate will engage stakeholders, translate requirements into BRDs/FRDs and user stories, and contribute to impact analyses for new services and regulatory changes. 6+ years experience preferred.

Qualifications

• 6+ years of experience in business analysis within the telecom domain.
• Experience across OSS/BSS, Customer Operations, Billing and Revenue Assurance.

Responsibilities

• Business and requirements analysis.
• Engage with stakeholders to understand telecom processes across OSS/BSS, Billing and Revenue Assurance.
• Elicit, analyse, document, and validate business and functional requirements.
• Translate business needs into BRDs, FRDs, user stories and acceptance criteria.
• Support impact analysis for new services, regulatory changes, or system upgrades.

Skills

Telecom domain knowledge

Requirements analysis

Stakeholder engagement

BRD/FRD/User stories

Tools

JIRA

Confluence

Job description

Job Title: Business Analyst Telecom Domain

Location: Kolkata

Experience:

6+ years

Job Summary

We are looking for a Business Analyst with strong Telecom domain expertise to bridge business needs and technology solutions. The role involves working closely with stakeholders, product owners, and technical teams to analyse requirements, optimize telecom processes, and support delivery of BSS and digital transformation initiatives.

Key Responsibilities

• Business & Requirements Analysis
• Engage with business stakeholders to understand telecom business processes across OSS/BSS, Customer Operations, Billing, and Revenue Assurance etc.
• Elicit, analyse, document, and validate business and functional requirements.
• Translate business needs into BRDs, FRDs, user stories, and acceptance criteria.
• Support impact analysis for new services, regulatory changes, or system upgrades.