Telecom BSS transformation(IT) B2C and B2B (Business Analyst)

Bcs Technosoft; Gurugram District; Hybrid; INR 800,000 - 1,100,000; Full time

Job summary

Bcs Technosoft in the Greater Delhi Area is seeking a full-time Business Analyst for Telecom BSS transformation focused on B2C and B2B operations. The role involves analyzing requirements, configuring BSS platforms, and coordinating with network and IT teams to improve customer journeys, billing, and order management across consumer and enterprise segments.

You will document systems, participate in testing and deployment, monitor performance, and contribute to ongoing optimization while ensuring

Qualifications

• Strong IT foundation with telecom IT or BSS experience including billing, CRM, and order management.
• Experience with network administration to support integrated BSS solutions.
• Proficient in troubleshooting complex system, integration, and performance issues.
• Knowledge of network security for telecom systems and compliance.
• Customer service orientation and ability to translate needs into solutions.
• Experience with B2C and B2B telecom processes (provisioning, billing, charging, lifecycle).
• Familiarity with APIs, integrations, and middleware in telecom BSS; testing and deployment methods.
• Bachelor's degree in CS/IT/Engineering or related field; equivalent experience.
• Strong communication and collaboration skills.

Responsibilities

• Analyze business and technical requirements for BSS transformation.
• Configure and maintain BSS platforms; coordinate with network/IT teams.
• Support rollout of new products and offers; ensure security and compliance.
• Document systems, processes, and changes; participate in testing and deployment.
• Monitor system performance and contribute to continuous optimization.

Skills

BSS environments

Billing and CRM

Network Administration

Troubleshooting

Network Security

Customer service

B2C/B2B processes

APIs and middleware

Testing and deployment

Effective communication

Education

Bachelor's degree in CS/IT/Engineering

Tools

APIs and middleware tools

Testing and deployment methodologies

Job description

Telecom BSS transformation(IT) B2C and B2B (Business Analyst):

Role Description

This full-time Telecom BSS Transformation (IT) role focuses on B2C and B2B operations and is based in the Greater Delhi Area in a hybrid work setup, with flexibility for partial work from home. The role involves supporting and transforming Business Support Systems (BSS) to improve customer journeys, billing, charging, customer relationship management, and order management across consumer and enterprise segments. Day-to-day responsibilities include analyzing business and technical requirements, configuring and maintaining BSS platforms, coordinating with network and IT teams, and troubleshooting incidents to ensure service continuity. The role also requires collaborating with stakeholders to define process improvements, supporting rollout of new products and offers, ensuring compliance with security and regulatory standards, and documenting systems, processes, and changes. The individual will participate in testing and deployment activities, monitor system performance, and contribute to continuous optimization of telecom IT and BSS capabilities.

Qualifications

• Strong foundation in Information Technology with experience in telecom IT or BSS environments, including exposure to billing, CRM, and order management systems.
• Network Administration skills with the ability to work closely with network and infrastructure teams to support integrated BSS solutions.
• Troubleshooting and problem-solving skills to diagnose and resolve complex system, integration, and performance issues.
• Knowledge of Network Security principles and practices to support secure configuration, data protection, and compliance in telecom systems.
• Customer Service orientation with the ability to understand stakeholder needs and translate them into effective technical and process solutions.
• Experience with B2C and B2B telecom processes, such as provisioning, billing, charging, and customer lifecycle management, is highly advantageous.
• Familiarity with APIs, integrations, and middleware tools used in telecom BSS ecosystems; experience with testing and deployment methodologies.
• Bachelors degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Strong communication and collaboration skills, with the ability to work effectively