Business Analyst (Scrum Specialist)

Dentsu Global Services; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Dentsu Global Services in Bengaluru is seeking a Business Systems Analyst to independently lead discovery workshops with stakeholders and translate complex business needs into clear requirements. You will drive backlog refinement, collaborate with Product Owner and delivery teams, and manage dependencies to ensure timely value delivery.

You will document requirements, test scenarios, and acceptance criteria, while coordinating testing and rollout activities across globally distributed teams.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6+ years in business analysis, systems analysis, or related roles.
• Experience independently managing requirements across the full lifecycle.
• Experience with Agile/Scrum delivery and backlog refinement.
• Experience with cross-functional stakeholders in a matrix environment.
• Experience documenting requirements, test scenarios, and UAT plans.

Responsibilities

• Independently lead discovery and workshops with stakeholders and delivery teams.
• Translate business problems into clear functional and non-functional requirements.
• Create and maintain requirements documents, use cases, and traceability.
• Break down requirements into prioritized, delivery-ready user stories.
• Maintain a refined product backlog with the Product Owner.
• Perform impact, feasibility, and data analysis for new capabilities and changes.
• Lead requirement walkthroughs and provide clarifications during design and testing.
• Support planning, track risks, blockers, and dependencies to protect delivery.
• Manage changes while preserving scope clarity during delivery.
• Plan system testing, user acceptance testing, and sign-off activities.
• Coordinate reviews and demonstrations; capture feedback and drive accepted changes.
• Maintain solution documentation and support production transition.
• Use insights to improve delivery quality and ways of working.
• Take end-to-end ownership of small-to-medium initiatives with limited supervision.
• Create a delivery view covering scope, milestones, and readiness for release.
• Coordinate across globally distributed teams and engage stakeholders appropriately.
• Identify ambiguity early and document options and decisions.

Skills

Analytical thinking

Problem solving

Attention to detail

Stakeholder management

Workshop facilitation

Independent ownership

Agile/Scrum

Communication

Education

Bachelor's degree

Tools

Azure DevOps

Jira

Confluence

Job description

Key Responsibilities: Business Systems Analysis & Agile Delivery

• Independently lead discovery and requirement workshops with business stakeholders, subject matter experts, product owners, developers, architects, data teams, and quality assurance teams.
• Understand business problems, objectives, processes, data needs, and user outcomes, and translate them into clear functional and non-functional requirements.
• Create and maintain business requirements, functional specifications, process and data flows, use cases, user stories, acceptance criteria, decision logs, and requirements traceability.
• Break down complex requirements into clear, prioritised, and delivery-ready user stories, ensuring that business value, scope, assumptions, dependencies, and acceptance criteria are understood before commitment.
• Partner with the Product Owner and delivery team to maintain a healthy, prioritised, and sufficiently refined product backlog.
• Perform impact, feasibility, gap, dependency, and data analysis for new capabilities, enhancements, defects, and change requests.
• Lead requirement walkthroughs and provide functional clarification throughout design, development, testing, and implementation.
• Support delivery planning and team discussions to establish realistic goals and a shared understanding of expected outcomes.
• Track progress, decisions, risks, blockers, dependencies, and actions, proactively coordinating resolution and escalating matters that may affect delivery.
• Manage requirement questions and controlled changes during delivery while maintaining scope clarity and minimizing disruption.
• Plan and support system testing, business validation, and user acceptance testing, including test scenarios, test data, defect triage, evidence, sign-off, and deployment readiness.
• Coordinate business reviews and solution demonstrations, capture stakeholder feedback, and translate agreed changes into prioritized requirements.
• Maintain solution documentation and support the controlled transition into production, including user communication, training, change management, and post-release validation.
• Use delivery insights and stakeholder feedback to improve requirement quality, delivery flow, predictability, and ways of working.
• Take end-to-end functional ownership of small to medium initiatives, or a clearly defined workstream within a larger programme, with limited supervision.
• Build and maintain a delivery view covering scope, milestones, backlog readiness, dependencies, risks, decisions, testing, stakeholder actions, and implementation readiness.
• Coordinate across globally distributed and matrixed teams, ensuring that the right stakeholders are engaged at the right stage.
• Identify ambiguity early, present options and recommendations, drive timely decisions, and document agreed outcomes.
• Balance business value, user needs, data availability, technical feasibility, quality, and delivery timelines when recommending an approach.
• Provide concise, fact-based status updates to project leadership and stakeholders, including progress, risks, decisions required, and proposed next steps.
• Contribute reusable templates, standards, frameworks, and lessons learned to strengthen Business Analysis and Agile delivery practices.

Required Qualifications & Experience

• Bachelor's degree or equivalent practical experience.
• 6+ years of experience in business analysis, systems analysis, technology implementation, or a closely related role.
• Demonstrated experience independently managing requirements and functional delivery across the full lifecycle, from discovery through production implementation.
• Strong hands‑on experience with Agile and Scrum delivery, including backlog refinement, user story development, acceptance criteria, sprint planning, reviews, retrospectives, and impediment or dependency tracking.
• Experience working directly with business stakeholders, product owners, developers, architects, data teams, and quality assurance teams in a cross‑functional environment.
• Experience creating functional documentation, process and data flows, requirements traceability, test scenarios, and user acceptance testing plans.
• Experience with common work management and documentation tools such as Azure DevOps or Jira and Confluence or equivalent platforms.
• Experience working with globally distributed teams and managing multiple priorities in a complex, matrixed environment.

Core Skills & Behaviors

• Strong analytical thinking, structured problem solving, attention to detail, and ability to connect business requirements with system behavior.
• Ability to simplify complex concepts, ask effective questions, challenge constructively, and communicate recommendations clearly.
• Confident workshop facilitation, stakeholder management, negotiation, presentation, and written communication skills.
• Strong ownership mindset with the ability to work independently, organize work, follow through on commitments, and maintain momentum across teams.
• Ability to manage changing priorities calmly, make progress despite ambiguity, and elevate with context and options rather than only highlighting problems.
• Collaborative and service‑oriented approach, with a focus on business value, delivery quality, shared accountability, and positive stakeholder outcomes.

Preferred

• Experience with enterprise platforms, data management, master data management, integrations, reporting, or business intelligence solutions.
• Experience supporting organizational change, end‑user training, production adoption, and continuous improvement.

Preferred Professional Scrum Master, Certified ScrumMaster.