Business Analyst - Payment Gateway

Travelwings.com; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Travelwings.com is seeking a highly analytical Business Analyst - Payment Gateway to monitor and optimize payment gateway performance for our Travel OTA platform. You will analyze transaction success rates, investigate failures, and drive improvements with internal teams and payment providers.

You will collaborate across Finance, Operations, Marketing, and IT to reconcile transactions, reduce fraud risk, and enhance customer payment experiences while maintaining SLAs with providers.

Qualifications

• 5–6 years of experience in payment processing, fintech, e-commerce, or Travel OTA industry.
• Proficiency in SQL, Excel, and BI tools for analysis and reporting.
• Strong understanding of payment gateways, PSPs, acquiring banks, and fraud prevention systems.
• Hands-on experience with transaction monitoring tools and data analytics platforms.
• Experience with chargeback management and fraud detection strategies is preferred.
• Bachelor’s degree in Business, IT, or related field.
• Strong analytical and problem-solving skills with an eye for trends and root cause identification.
• Excellent communication and stakeholder management skills.
• Familiarity with PCI-DSS compliance and industry regulations is a plus.

Responsibilities

• Monitor and analyze payment gateway performance metrics including transaction success rates, failure reasons, chargebacks, and fraud trends.
• Investigate payment failures, analyze root causes, and collaborate with internal teams and payment service providers to improve success rates.
• Perform data-driven analysis on booking and payment trends to optimize payment processing efficiency and boost conversions.
• Collaborate with Finance, Operations, Marketing, and IT teams to reconcile transactions and resolve settlement discrepancies.
• Support fraud prevention teams by monitoring suspicious activities and implementing risk mitigation strategies.
• Manage relationships with payment gateway providers, ensuring SLAs are met and resolving technical or operational issues promptly.
• Assist support teams in troubleshooting and resolving customer payment-related issues.
• Generate and maintain regular reports on key payment performance indicators such as authorization rates, chargeback ratios, and processing fees.
• Stay up to date on industry best practices, compliance standards, and emerging payment technologies.

Skills

Analytical thinking

Stakeholder management

Problem solving

Education

Bachelor's degree

Tools

SQL

Excel

BI tools

Job description

Job Overview

We are seeking a highly analytical and detail-oriented Business Analyst - Payment Gateway to join our Payments team. This role is critical to ensuring seamless transaction processing for our Travel OTA platform. The analyst will monitor and analyze the performance of our payment gateway systems, work with both internal and external stakeholders, and play a key role in improving payment success rates, reducing fraud risk, and enhancing the overall customer payment experience.

Key Responsibilities

Monitor and analyze payment gateway performance metrics including transaction success rates, failure reasons, chargebacks, and fraud trends.

Investigate payment failures, analyze root causes, and collaborate with internal teams and payment service providers to improve success rates.

Perform data-driven analysis on booking and payment trends to optimize payment processing efficiency and boost conversions.

Collaborate with Finance, Operations, Marketing, and IT teams to reconcile transactions and resolve settlement discrepancies.

Support fraud prevention teams by monitoring suspicious activities and implementing risk mitigation strategies.

Manage relationships with payment gateway providers, ensuring SLAs are met and resolving technical or operational issues promptly.

Assist support teams in troubleshooting and resolving customer payment-related issues.

Generate and maintain regular reports on key payment performance indicators such as authorization rates, chargeback ratios, and processing fees.

Stay up to date on industry best practices, compliance standards, and emerging payment technologies.

• Monitor and analyze payment gateway performance metrics including transaction success rates, failure reasons, chargebacks, and fraud trends.
  

• Investigate payment failures, analyze root causes, and collaborate with internal teams and payment service providers to improve success rates.
  

• Perform data-driven analysis on booking and payment trends to optimize payment processing efficiency and boost conversions.
  

• Collaborate with Finance, Operations, Marketing, and IT teams to reconcile transactions and resolve settlement discrepancies.
  

• Support fraud prevention teams by monitoring suspicious activities and implementing risk mitigation strategies.
  

• Manage relationships with payment gateway providers, ensuring SLAs are met and resolving technical or operational issues promptly.
  

• Assist support teams in troubleshooting and resolving customer payment-related issues.
  

• Generate and maintain regular reports on key payment performance indicators such as authorization rates, chargeback ratios, and processing fees.
  

• Stay up to date on industry best practices, compliance standards, and emerging payment technologies.
  

Job Overview

We are seeking a highly analytical and detail-oriented Business Analyst - Payment Gateway to join our Payments team. This role is critical to ensuring seamless transaction processing for our Travel OTA platform. The analyst will monitor and analyze the performance of our payment gateway systems, work with both internal and external stakeholders, and play a key role in improving payment success rates, reducing fraud risk, and enhancing the overall customer payment experience.

Key Responsibilities

• Monitor and analyze payment gateway performance metrics including transaction success rates, failure reasons, chargebacks, and fraud trends.
  

• Investigate payment failures, analyze root causes, and collaborate with internal teams and payment service providers to improve success rates.
  

• Perform data-driven analysis on booking and payment trends to optimize payment processing efficiency and boost conversions.
  

• Collaborate with Finance, Operations, Marketing, and IT teams to reconcile transactions and resolve settlement discrepancies.
  

• Support fraud prevention teams by monitoring suspicious activities and implementing risk mitigation strategies.
  

• Manage relationships with payment gateway providers, ensuring SLAs are met and resolving technical or operational issues promptly.
  

• Assist support teams in troubleshooting and resolving customer payment-related issues.
  

• Generate and maintain regular reports on key payment performance indicators such as authorization rates, chargeback ratios, and processing fees.
  

• Stay up to date on industry best practices, compliance standards, and emerging payment technologies.
  

Requirements

• 5 to 6 years of experience in payment processing, fintech, e-commerce, or Travel OTA industry.
  

• Proficiency in SQL, Excel, and/or BI tools for analysis and reporting is a must.
  

• Strong understanding of payment gateways, PSPs, acquiring banks, and fraud prevention systems.
  

• Hands-on experience with transaction monitoring tools and data analytics platforms.
  

• Experience with chargeback management and fraud detection strategies is preferred.
  

• Bachelor’s degree in Business, IT, or a related field.
  

• Strong analytical and problem-solving skills with an eye for trends and root cause identification.
  

• Excellent communication and stakeholder management skills.
  

• Familiarity with PCI-DSS compliance and industry regulations is a plus.