Specialist

StoneX Group Inc.; Maharashtra; On-site; INR 700,000 - 1,100,000; Full time

Job summary

StoneX Group Inc. is seeking a Payments Product Analyst in Maharashtra, India. You will provide operational, product and project support to optimize end-to-end payment processes and funding channels.

The role emphasizes collaboration with internal teams and vendors, data preparation and reporting, and driving process improvements in a regulated, global environment. Strong communication and problem-solving skills are essential.

Qualifications

• BA/BS degree required in a relevant field.
• Experience in vendor management or onboarding of vendors is preferred.
• Strong analytical capabilities and data-driven decision making.
• Proven organizational skills in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Learn banking systems and payment methods to support Payment Operations.
• Stay updated on payment industry trends affecting trading, retail and payments.
• Identify and onboard payment vendors, including commercial negotiations.
• Manage vendor relationships, assess performance and renewals.
• Collaborate with Client Management, Commercial, Compliance and Legal across locations.
• Address payment-related inquiries from client-facing teams.
• Identify trends, track issues and drive timely resolutions.
• Prepare data for wider business and present findings to stakeholders.
• Document requirements for funding projects and participate in UAT and releases.
• Create and maintain access controls for third-party portals.

Skills

Vendor management

Stakeholder management

Data analysis

Problem solving

Communication skills

Attention to detail

Project management

Team collaboration

Self-motivation

Adaptability

Education

BA/BS Degree

Tools

MS Office

Excel

Job description

Overview

Payments Product Analyst will provide operational, product and project support for improving end-to-end payments processes. Areas of focus include, but are not limited to, handling client funding escalations to a full resolution, assessing the industry for potential new opportunities, onboarding, maintaining, and optimizing new and existing vendors, enhancements to existing products, operational processes and workflows, support for development of new funding channels and back-office tools and liaising with vendors and other internal departments for reconciliation. The ideal candidate will have strong problem‑solving and prioritization skills, working knowledge of payment processing and financial operations and good relationship management skills.

Responsibilities

• Learn various banking systems and payment methods to facilitate all functions of Payment Operations, becoming a subject matter expert within the organization.
• Keep up to speed with the latest payment industry trends within trading, retail and wider payments world.
• Identify potential new vendors, run vendor selection processes, and onboard payment‑related vendors, including commercial negotiations.
• Manage ongoing vendor relationships, including assessing performance and costs and managing renewals.
• Work with stakeholders across businesses including Client Management, Commercial, Compliance, Financial Operations, Legal, Product and Technology from multiple locations around the world.
• Work closely with client‑facing teams to address payment‑related client inquiries.
• Ensure issues are identified, tracked, reported and resolved in a timely manner, whilst looking to identify wider trends.
• Support internal stakeholders in all payment related tasks such as daily reconciliations, payments for vendor services, audit, payment data analysis, etc.
• Make sure all internal payment setup is correct.
• Proactively working individually or with stakeholders to identify and drive opportunities for improvements.
• Prepare data for wider business, presenting findings to wider stakeholder groups.
• Gather, prioritize, and document requirements for funding projects and requests.
• Help roll out new initiatives, including creating and maintaining process documents and providing training.
• Assist with user acceptance testing (UAT), product release signoffs, troubleshooting issues.
• Create and maintain user access to third‑party portals with regular audits to ensure that access is only given on a need‑to‑know basis.

Qualifications

• BA/BS Degree.
• Experience in vendor management, preferably both onboarding new vendors and managing ongoing relationships.
• Background supporting other teams with queries, preferably as first line of support within an incident escalation flow.
• Understanding payment methods and processes is desirable but not essential.
• Experience facing and managing demands of multiple business stakeholders, preferably in a regulated industry.
• Proven organizational and prioritization skills in a fast‑paced and evolving environment.
• Strong analytical and problem‑solving skills, including data preparation and visualization.
• Ability to be a proactive team player.
• Attention to detail.
• Ability to effectively communicate with all levels of management through various channels.
• Prior experience managing projects is a plus.
• Proficient MS Office with a strong background in Excel.
• Enjoy working in a dynamic, team‑oriented environment.
• Excellent interpersonal skills and a customer‑oriented approach to problem solving.
• Excellent verbal and written communications skills.
• Self‑starter, able to work without supervision.