Business Analyst L4

Wipro; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT services company is looking for a Business Analyst L4 in Pune. The role involves bridging customer requirements with the delivery team, ensuring effective solutions are provided. Candidates must have 5–8 years of relevant experience, demonstrating strong analytical and communication skills. The successful applicant will engage with clients to gather needs, coordinate solutions with teams, and conduct market research to enhance services. Full-time position focused on increasing customer satisfaction and delivering quality outcomes.

Qualifications

• 5–8 years of experience in a similar role is mandatory.
• Strong analytical abilities to comprehend customer needs.
• Excellent communication for liaising between stakeholders.

Responsibilities

• Gather customer requirements through effective engagement.
• Coordinate with delivery teams and internal stakeholders.
• Conduct thorough market research to enhance services.

Skills

Customer Requirements Gathering

Stakeholder Engagement

Analytical Skills

Communication Skills

Quality Assurance Support

Root-Cause Analysis

Job description

Join to apply for the Business Analyst L4 role at Wipro.

Role Purpose

The purpose of the role is to liaison and bridge the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulate them appropriately to delivery teams, thereby ensuring right solutioning to the customer.

Responsibilities

• Customer Requirements Gathering and Engagement
  • Interface and coordinate with client engagement partners to understand RFP/RFI requirements.
  • Document scope, functional & non‑functional requirements, features, ensuring all stated and unstated customer needs are captured.
  • Construct workflow charts, diagrams, and specifications after thorough research and analysis.
  • Engage internal teams—project managers, pre‑sales, tech leads, architects—to design and formulate accurate and timely responses to RFP/RFI.
  • Understand and communicate the financial and operational impact of changes.
  • Maintain periodic cadence with customers for clarifications and feedback, and instruct delivery team to adjust designs.
  • Empower customers through demonstrations and presentations of proposed solutions/prototypes.
  • Maintain relationships with customers to optimize business integration and lead generation.
  • Ensure ongoing reviews and feedback to improve services/products.
• Engage with Delivery Team
  • Provide customer feedback and inputs on proposed solutions.
  • Review test cases for 100% coverage of requirements.
  • Conduct root‑cause analysis of proposed solutions/demos before sharing with customers.
  • Deploy and facilitate new change requests.
  • Support QA with testing to ensure solutions meet business needs.
  • Conduct integration testing and UAT demos to validate solutions.
  • Use data‑modelling practices to analyze findings and design improvements.
  • Ensure 100% system utilization by studying capabilities and specifications.
  • Stitch response/solution for RFP/RFI before presentation.
  • Support Project Manager/Delivery Team in delivering solutions to customers, including defining milestones and driving quality.
• Build Domain Expertise and Knowledge Repository
  • Engage with other BAs to share expertise and increase domain knowledge.
  • Write whitepapers, research papers, and points of view for the consulting community.
  • Identify and create use cases for different projects/accounts for business enhancements.
  • Conduct market research to provide latest inputs into projects and ensure customer delight.

Deliverables

Performance parameters include:

• Customer Engagement and Delivery Management—PCSAT, utilization %, leads generated, errors/gaps in documentation, feedback, process flow diagrams, % of deal solutioning completed, velocity.
• Knowledge Management—whitepapers, user stories, proposal documentation, reusable components.

Experience

5–8 years in a similar role.

About Wipro

Reinvent your world. We are building a modern Wipro—a digital transformation partner that thrives on reinvention. We empower people to design their own reinvention and create a business powered by purpose.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Research, Analyst, and Information Technology

Industries

IT Services and IT Consulting