Business Analyst L3

Wipro; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT services company is looking for a Business Analyst L3 in Pune. This role focuses on bridging customer needs with delivery teams, ensuring that requirements are thoroughly gathered and addressed. Candidates should have 3-5 years of relevant experience, showcasing strong customer engagement and testing skills. Join a modern firm empowered by innovative culture and driven by digital transformation aspirations. The position offers full-time employment in a mid-senior level capacity.

Qualifications

• 3-5 years of experience as a Business Analyst or similar role.
• Proven ability to gather and analyze customer requirements.
• Experience in coordinating with cross-functional teams.

Responsibilities

• Gather and engage customer requirements effectively.
• Provide feedback and support to the delivery team.
• Conduct integration and user acceptance testing.
• Build domain expertise and contribute to knowledge sharing.

Skills

Customer requirements gathering

Solution proposal

Engagement with delivery teams

Integration Testing

User Acceptance Testing

Job description

Join to apply for the Business Analyst L3 role at Wipro.

Position: Business Analyst L3 – Bridging the gap between customers and the Wipro delivery team to comprehend and analyze customer requirements and articulate them to the delivery teams, ensuring the right solutioning for the customer.

Role Purpose

The purpose of the role is to liaise and bridge the gap between customers and Wipro delivery teams, comprehend and analyze customer requirements, and articulate them to delivery teams to ensure right solutioning.

Responsibilities

1. Customer requirements gathering and engagement
   • Interface and coordinate with client engagement partners to understand the RFP/RFI requirements.
   • Detail scope documents, functional & non‑functional requirements, features, ensuring all stated and unstated customer needs are captured.
   • Construct workflow charts, diagrams, study system capabilities, and write specifications after thorough research and analysis of customer requirements.
   • Engage and interact with internal team – project managers, pre‑sales team, tech leads, architects – to design and formulate an accurate, timely response to RFP/RFI.
   • Understand and communicate the financial and operational impact of any changes.
   • Maintain periodic cadence with customers to seek clarifications and feedback on proposed solutions, and instruct delivery team to make necessary changes.
   • Empower customers through demonstration and presentation of proposed solution/prototype.
   • Maintain customer relationships to optimize integration and lead generation.
   • Ensure ongoing reviews and feedback from customers to improve delivered services and products.
2. Engage with delivery team to ensure the right solution is proposed
   • Provide feedback to delivery team on customer input.
   • Review test cases to ensure 100% coverage of customer requirements.
   • Conduct root‑cause analysis before sharing demos or prototypes.
   • Deploy and facilitate new change requests to meet customer needs.
   • Support QA team with testing input and feedback.
   • Conduct Integration Testing and User Acceptance testing to validate implemented solutions.
   • Use data modelling practices to analyze findings and design and develop improvements.
   • Ensure utilization by studying system capabilities and understanding business specifications.
   • Stitch the entire response solution to RFP/RFI before presentation to the customer.
3. Support project manager and delivery team in delivering the solution
   • Define and plan project milestones, phases, and elements in collaboration with the principal consultant.
   • Challenge presumptions of delivery teams to ensure successful execution.
   • Ensure customer satisfaction through on‑time quality deliverables.
4. Build domain expertise and contribute to knowledge repository
   • Engage and interact with other BAs to share expertise and increase domain knowledge.
   • Write whitepapers, research papers, points of view, and share with consulting community.
   • Create use‑cases for other projects/accounts that can be leveraged at Wipro level for business enhancements.
   • Conduct market research for content and development to provide latest inputs in projects.

Deliverables & Performance Parameters

• Customer Engagement and Delivery Management – PCSAT, utilization %, leads generated, error rates, feedback, process flows, % of deal solutioning within timeline, velocity.
• Knowledge Management – number of whitepapers, user stories, proposal documentation, reusable components.

Experience: 3‑5 years.

Company Culture

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with bold ambitions. To realize them we need people inspired by reinvention. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Seniority Level

Mid‑Senior level

Employment type

Full‑time

Job function

Research, Analyst, and Information Technology

Industries

IT Services and IT Consulting