Business Analyst - L3

Wipro; Hyderabad; On-site; INR 700,000 - 1,200,000; Full time

Job summary

A leading company is seeking a Business Analyst - L3 to bridge the gap between customers and delivery teams. The role involves gathering requirements, engaging with clients, and ensuring effective delivery of solutions. Ideal candidates will have 3-5 years of experience and a strong focus on customer engagement and delivery management.

Qualifications

• 3-5 years of experience in a similar role.
• Strong understanding of customer requirements and delivery processes.
• Ability to engage with clients and internal teams effectively.

Responsibilities

• Gather and analyze customer requirements to propose effective solutions.
• Engage with delivery teams to ensure accurate responses to RFPs.
• Support project management to ensure timely and quality delivery.

Skills

Customer engagement

Delivery management

Knowledge management

Job description

Join to apply for the Business Analyst - L3 role at Wipro

The purpose of the role is to liaise and bridge the gap between the customer and Wipro delivery team to understand and analyze customer requirements and articulate them effectively to the delivery teams, ensuring the right solutions for the customer.

Job description:

Role Purpose

The purpose of the role is to liaise and bridge the gap between the customer and Wipro delivery team to understand and analyze customer requirements and articulate them effectively to the delivery teams, ensuring the right solutions for the customer.

Responsibilities:

1. Customer requirements gathering and engagement
   • Interface and coordinate with client engagement partners to understand the RFP/RFI requirements.
   • Detail scope documents, functional & non-functional requirements, features, etc., ensuring all customer needs are captured.
   • Construct workflow charts and diagrams, study system capabilities, and write specifications after thorough research and analysis.
   • Engage with internal teams — project managers, pre-sales, tech leads, architects — to design accurate responses to RFPs/RFIs.
   • Understand and communicate the financial and operational impact of changes.
   • Maintain periodic contact with customers for clarifications and feedback regarding proposed solutions.
   • Demonstrate and present solutions/prototypes to empower customers.
   • Maintain relationships to optimize business integration and lead generation.
   • Seek ongoing feedback to improve services/products.
2. Engage with delivery team to ensure right solutions are proposed:
   • Regular interactions to provide customer feedback on solutions.
   • Review test cases for coverage of requirements.
   • Conduct root cause analysis of solutions before customer sharing.
   • Support change requests and testing processes.
   • Validate solutions through integration testing and user acceptance testing.
   • Use data modeling to analyze findings and improve solutions.
   • Ensure comprehensive response stitching before presenting to customers.
3. Support Project Manager/Delivery Team:
   • Plan project milestones and phases.
   • Challenge delivery plans to ensure success.
   • Ensure customer satisfaction through timely, quality delivery.
4. Build domain expertise and contribute to knowledge repository:
   • Share expertise with other BAs and increase domain knowledge.
   • Create whitepapers, research papers, and point of views.
   • Identify and develop use cases for business enhancements.
   • Conduct market research to support project content and development.

Performance Parameters:

• Customer engagement, delivery management, knowledge management metrics.

Mandatory Skills:

HC - Payor.

Experience:

3-5 Years

Additional info:

Join a modern, purpose-driven company that empowers personal and professional reinvention. Applications from people with disabilities are explicitly welcomed.