Business Analyst L5

Wipro; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A major IT services company based in Hyderabad is seeking a Business Analyst L5 to bridge the gap between customers and delivery teams. This role involves gathering customer requirements, managing project deliverables, and building domain expertise. The ideal candidate will have 8-10 years of experience in business analysis and strong communication skills. Competitive compensation and opportunities for career growth are offered.

Qualifications

• 8–10 years of experience in business analysis or related field.
• Strong ability to liaise between customers and delivery teams.
• Knowledge of RFP/RFI requirements and client engagement.

Responsibilities

• Gather customer requirements and coordinate with engagement partners.
• Ensure right solutions are proposed by the delivery team.
• Contribute to knowledge repository and domain expertise.

Skills

Customer requirements gathering

Communication skills

Project management

Data modeling

Problem-solving

Job description

Business Analyst L5 role at Wipro

Role Purpose

The purpose of the role is to liaison and bridge the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulate them to delivery teams, ensuring right solutioning to the customer.

Responsibilities

1. Customer requirements gathering and engagement

• Interface and coordinate with client engagement partners to understand the RFP/RFI requirements
• Detail out scope documents, functional & non-functional requirements, features ensuring all stated and unstated customer needs are captured
• Construct workflow charts and diagrams, study system capabilities, write specifications after thorough research and analysis of customer requirements
• Engage and interact with internal team – project managers, pre‑sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
• Understand and communicate the financial and operational impact of any changes
• Maintain periodic cadence with customers to seek clarifications and feedback on the solution proposed for a particular RFP/RFI and accordingly instruct the delivery team to make changes in the design
• Empower the customers through demonstration and presentation of the proposed solution/prototype
• Maintain relationships with customers to optimize business integration and lead generation
• Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/products) to the customers

2. Engage with delivery team to ensure right solution is proposed to the customer

a. Periodic cadence with delivery team to:

• Provide them with customer feedback/inputs on the proposed solution
• Review the test cases to check 100% coverage of customer requirements
• Conduct root cause analysis to understand the proposed solution/demo/prototype before sharing it with the customer
• Deploy and facilitate new change requests to cater to customer needs and requirements
• Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
• Conduct integration testing and user acceptance demo testing to validate implemented solutions and ensure 100% success rate
• Use data modelling practices to analyze findings and design, develop improvements and changes
• Ensure 100% utilization by studying system capabilities and understanding business specifications
• Stitch the entire response/solution proposed to the RFP/RFI before it is presented to the customer

b. Support Project Manager/Delivery Team in delivering the solution to the customer

• Define and plan project milestones, phases and different elements involved in the project together with the principal consultant
• Drive and challenge the presumptions of delivery teams on how they will successfully execute their plans
• Ensure customer satisfaction through quality deliverables on time

3. Build domain expertise and contribute to knowledge repository

• Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical
• Write whitepapers/research papers, points of view and share with the consulting community at large
• Identify and create use cases for different projects/accounts that can be brought at Wipro level for business enhancements
• Conduct market research for content and development to provide latest inputs into projects, thereby ensuring customer delight

Deliverables & Performance Parameters

• Customer Engagement and Delivery Management – PCSAT, utilization % achievement, number of leads generated from business interaction, number of errors/gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated
• Knowledge Management – number of whitepapers/research papers written, number of user stories created, % of proposal documentation completed and uploaded into knowledge repository, number of reusable components developed for proposals during the quarter

Experience: 8–10 years

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