Business Analyst - L4

Wipro; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

An established industry player is looking for a Business Analyst to bridge the gap between customers and delivery teams. This role involves gathering and analyzing customer requirements, coordinating with various stakeholders, and ensuring solutions meet business specifications. The ideal candidate will have 5-8 years of experience in business analysis and will play a crucial role in enhancing customer engagement and optimizing delivery processes. Join this innovative firm to contribute to impactful projects and grow your career in a dynamic environment.

Qualifications

• 5-8 years of experience in business analysis.
• Strong communication and documentation skills.

Responsibilities

• Gather and analyze customer requirements effectively.
• Coordinate with internal teams for RFP responses.
• Maintain customer relationships to optimize business opportunities.

Skills

Business Analysis

Job description

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The purpose of the role is to liaise and bridge the gap between the customer and the Wipro delivery team to understand and analyze customer requirements and communicate them effectively to ensure the right solutions are delivered.

Job description:

Role Purpose

The role aims to facilitate communication between the customer and the delivery team, ensuring customer requirements are clearly understood and accurately translated into solutions.

Responsibilities

1. Customer requirements gathering and engagement
   • Coordinate with client engagement partners to understand RFP/RFI requirements.
   • Detail scope documents, functional & non-functional requirements, and features, capturing all customer needs.
   • Create workflow diagrams, study system capabilities, and write specifications based on thorough research.
   • Engage with internal teams (project managers, pre-sales, tech leads, architects) to formulate responses to RFPs/RFIs.
   • Understand and communicate the financial and operational impacts of changes.
   • Maintain regular communication with customers for clarifications and feedback, adjusting solutions accordingly.
   • Demonstrate and present solutions/prototypes to empower customers.
   • Build and maintain customer relationships to optimize business opportunities.
   • Conduct ongoing reviews and incorporate feedback to improve value delivery.
2. Engagement with delivery team
   • Regularly communicate with the team to review customer feedback and test coverage.
   • Conduct root cause analysis and support change requests.
   • Assist QA with testing and validation processes.
   • Use data modeling to analyze findings and recommend improvements.
   • Ensure solutions meet business specifications and are thoroughly integrated.
   • Support project delivery by defining milestones, planning, and ensuring quality.
3. Knowledge development
   • Share expertise with other BAs and contribute to knowledge repositories.
   • Create whitepapers, research papers, and use cases for business enhancement.
   • Conduct market research to keep solutions current and relevant.

Performance Parameters

• Customer engagement, delivery management, knowledge management metrics such as documents written, proposals uploaded, and reusable components developed.

Mandatory Skills

Business Analysis

Experience

5-8 Years

Additional Information

Reinvent your world with Wipro, a digital transformation partner. We welcome applications from people with disabilities.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Research, Analysis, IT
• Industries: IT Services and Consulting