Business Analyst IT - Powai

Hiranandani Financial Services; Mumbai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Hiranandani Financial Services is seeking a Business Analyst with strong application and production support experience in the finance domain to manage day-to-day functional support for critical applications. The role focuses on incident management, user support, change requests, testing, and coordinating with vendor teams.

You will translate business requirements into functional specifications, prepare BRD/FRD and user stories, and perform functional and regression testing including UAT.

Qualifications

• Strong experience in Application/Production Support in the finance domain.
• Understanding of business processes and enterprise applications.
• Experience handling incidents, service requests and change requests.
• Strong troubleshooting and analytical skills.
• Experience working with SLA-based support environments.

Responsibilities

• Provide L1/L2 functional application support to business users.
• Monitor application issues and ensure timely resolution within defined SLA/KPI.
• Analyze incidents, service requests, and application-related queries.
• Understand business processes and investigate functional issues reported by users.
• Reproduce production issues in UAT/QA environments and work with technical teams to identify root cause.
• Translate business requirements into functional requirements and analyze change requests.
• Prepare BRD/FRD, user stories, and acceptance criteria.
• Prepare functional test scenarios and test cases for fixes and enhancements.
• Perform functional, regression, smoke, integration, and UAT testing.
• Coordinate with QA and business users during SIT/UAT.
• Support change-request preparation and implementation planning.
• Participate in release planning and deployment activities.

Skills

Application support

Production support

Testing

SDLC

Agile

Incident management

Finance domain

Tools

Postman

SQL

JIRA

Confluence

Job description

Role Overview

We are looking for a Business Analyst with strong application and production support/Testing experience in finance domain to manage day-to-day functional support for business-critical applications. The role will primarily focus on incident management, user support, change requests, Testing and coordination with vendor teams.

Key Responsibilities

Application & Production Support Primary

• Provide L1/L2 functional application support to business users.
• Monitor application issues and ensure timely resolution within defined SLA/KPI.
• Analyze incidents, service requests, and application-related queries.
• Understand business processes and investigate functional issues reported by users.
• Reproduce production issues in UAT/QA environments and work with technical teams to identify the root cause.

Business Analysis Responsibilities

• Understand business requirements and translate them into functional requirements.
• Analyze change requests and enhancement requirements.
• Conduct impact and dependency analysis before implementing changes.
• Prepare BRD/FRD, user stories, functional specifications, process flows, and acceptance criteria.

Testing Responsibilities

• Prepare functional test scenarios and test cases for fixes and enhancements.
• Perform functional, regression, smoke, integration, and UAT testing.
• Validate production fixes before closure of incidents.
• Coordinate with QA and business users during SIT/UAT.

Change & Release Management

• Analyze business and application impact of proposed changes.
• Support change-request preparation and implementation planning.
• Participate in release planning and deployment activities.
• Perform pre- and post-deployment validation.
• Coordinate business-user validation after releases.
• Ensure support teams have appropriate release notes and documentation.
• Monitor applications after production deployments and report any issues.

Required Skills

• Strong experience in Application/Production Support finance domain.
• Good understanding of business processes and enterprise applications.
• Experience handling incidents, service requests and changes request.
• Strong troubleshooting and analytical skills.
• Experience working with SLA-based support environments.
• Good understanding of SDLC and Agile methodologies.
• Hands-on experience with functional testing and UAT.

Good to Have

• Experience with API troubleshooting/testing using Postman.
• Experience with database troubleshooting.
• Experience supporting integrations/interfaces between applications.
• Experience working with offshore/onshore support teams.