Salesforce Business Analyst

Tata Consultancy Services; New Delhi; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Tata Consultancy Services in New Delhi is seeking a Salesforce Business Analyst with 5+ years of experience to join our client-centric delivery teams. The role focuses on Salesforce Sales Cloud and Service Cloud, requirements gathering, business process analysis, and solution design to drive successful deployments.

You will collaborate in Agile/Scrum environments, manage stakeholders, analyze complex problems, and translate business needs into effective configuration including flows, rules,

Qualifications

• Experience in Salesforce Sales Cloud and Service Cloud.
• Expertise in requirements gathering, business process analysis, and solution design.
• Knowledge of Salesforce configuration including: Flows, Validation Rules, Record Types, Page Layouts, Approval Processes, Assignment Rules.
• Experience with Agile/Scrum methodologies.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent verbal and written communication skills.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Requirements gathering

Business process analysis

Solution design

Flows

Validation Rules

Record Types

Page Layouts

Approval Processes

Assignment Rules

Agile/Scrum methodologies

Analytical thinking

Stakeholder management

Communication skills

Job description

Greetings from TCS!

TCS is hiring for Salesforce Business Analyst for New Delhi

Job Title: Salesforce Business Analyst

Location: New Delhi Only

Experience Range: 5+ Years

TCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.

• Strong experience in Salesforce Sales Cloud and Service Cloud.
• Expertise in requirements gathering, business process analysis, and solution design.
• Knowledge of Salesforce configuration including:
• Flows
• Validation Rules
• Record Types
• Page Layouts
• Approval Processes
• Assignment Rules
• Experience with Agile/Scrum methodologies.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent verbal and written communication skills. [JD - Sales...ss Analyst | Word]