Business Analyst - Functional Support

Societe Generale Global Solution Centre; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Societe Generale Global Solution Centre in Bengaluru is seeking an experienced Payments Domain Analyst to strengthen functional support and controls across payment processing systems.

You will work on global payments processing, SWIFT/ISO20022 messaging, and cash management workflows, collaborating with stakeholders and SMEs to resolve complex issues and deliver reliable solutions in a fast-paced environment.

Qualifications

• Solid understanding of global payments and settlement flows.
• Experience with major payment systems and standards.
• Experience as a functional analyst in payments domain.
• Good client communication and stakeholder management.

Responsibilities

• Prepare and maintain SOP documents.
• Contribute to functional testing concepts.
• Troubleshoot and liaise with SMEs for solutions.
• Manage day-to-day functional support issues.
• Coordinate production incident investigations and reporting.

Skills

Global Payments Processing

SWIFT / ISO 20022 messaging

Payment lifecycle understanding

SQL basics

Education

Bachelor's degree in finance, IT, or related field

Tools

Transact

TCS Bancs

Finacle

FlexCube

Job description

Responsibilities

• 3-6 years of experience with a working knowledge of software development and support methodologies.
• Demonstration skill in preparation and maintenance of SOP documents.
• Knowledge and familiarity in concepts of functional testing.
• Expert in client communication and stakeholder management
• Ability to trouble shoot and liaise with SMEs to provide solutions to critical issues.
• Solve day to day functional support issues.
• Participate in the meetings and note the action points for follow-ups.
• Operational idea on Cash Management, Accounting is desirable.
• Coordinate the investigation, resolution and reporting on production incidents issues.

Responsibilities

• 3-6 years of experience with a working knowledge of software development and support methodologies.
• Demonstration skill in preparation and maintenance of SOP documents.
• Knowledge and familiarity in concepts of functional testing.
• Expert in client communication and stakeholder management
• Ability to trouble shoot and liaise with SMEs to provide solutions to critical issues.
• Solve day to day functional support issues.
• Participate in the meetings and note the action points for follow-ups.
• Operational idea on Cash Management, Accounting is desirable.
• Coordinate the investigation, resolution and reporting on production incidents issues.

Report any inconsistency to the all stakeholders.

• Liaise with Business and change team when user request about new functionality in application.
• Production Defect testing during major release and Emergency release.
• Liaise with release management team to keep the development environment up to date for production issue testing.
• Willing to work in any flexible shifts.

Required

Profile required

• Minimum 3-6 year of experience in corporate payments domain.
• Product Knowledge: Transact , Tcs Bancs , Flex cube, Finacle ( At least one product knowledge preferable ).
• Primary Skills
• Strong understanding of Global Payments Processing.
• Knowledge on SWIFT ( Mt 103,202,202 Cov… so on) & ISO 20022 Message Processing ( Pain , Pacs.. so on ).
• Deep understanding of payment life Cycle.
• Clearing & Settlement Systems (e.g. RTGS / CHATS/ RTP / CHAPS / FEDWIRE / CHIPS / SEPA / Step2 / Target2 / Faster Payments / IMPS / etc.)SEPA (Direct Debits, Credit Transfers, Mandate Management).
• Understand Global Payments Business and Trends.
• Understating of Brief accounting concept.
• Proven experience in functional analysis.
• Basic knowledge of SQL query preparation

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.