Lead

Societe Generale Global Solution Centre; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Société Générale Global Solution Centre in Bengaluru seeks a capable operations professional to manage client and stakeholder relationships, report incidents, and drive production efficiency. You will ensure accurate processing of loan servicing tasks, risk controls, and compliance with established processes.

The role emphasizes strong customer service, analytical thinking, and the ability to coordinate with multiple teams to meet deadlines and quality standards.

Qualifications

• Strong customer service ethos.
• Logical, structured planning and decision-making.
• Good understanding of basic accounting.
• Self-starter with ability to manage own workload and deliverables.
• Excellent communication skills and ability to persuade.
• Strong analytical abilities and attention to detail.
• Flexible, organized, and capable of prioritizing work.
• Knowledge of target markets and relationship management.
• Negotiation and influencing skills.
• Team motivation and ability to work under pressure.

Responsibilities

• Client/stakeholder management and strong client centric approach.
• Report and escalate client incidents and production issues.
• Develop and maintain connections with stakeholders.
• Anticipate client needs to maintain relationships.
• Provide quick, satisfactory resolutions for issues.
• Collaborate with cross-functional units to drive efficiency.
• Deliver BAU per set benchmarks and agreements.
• Monitor and escalate errors and incidents; drive production efficiencies.
• Maintain quality controls and ensure process compliance.
• Oversee reconciliation, notices, and financial postings as needed.

Skills

Customer service

Planning

Accounting basics

Self-starter

Communication skills

Analytical skills

Time management

Attention to detail

Relationship management

Negotiation

Team motivation

Work under pressure

Innovative thinking

Process understanding

Job description

Responsibilities

• Client Centric
• Report and escape Client Incidents
• Develop and maintain a strong connect with stake holders
• Anticipate the client needs to maintain an excellent relationship
• Provide a quick/satisfactory resolution for issues
• Build effective synergy with cross-functional units
• Operational Excellence:
• Monitor/Escalate errors and incidents
• Identify and drive production efficiencies
• Monitoring all the below activities handled by the team to ensure better quality, controls are maintained.

Responsibilities

• Client/stakeholder management
• Client Centric
• Report and escape Client Incidents
• Develop and maintain a strong connect with stake holders
• Anticipate the client needs to maintain an excellent relationship
• Provide a quick/satisfactory resolution for issues
• Build effective synergy with cross-functional units
• Operational Excellence:
• Deliver BAU per set benchmarks/ agreements
• Monitor/Escalate errors and incidents
• Identify and drive production efficiencies
• Monitoring all the below activities handled by the team to ensure better quality, controls are maintained.

Validating of Deals, Facilities and Outstanding in Loan IQ.

Review credit agreement to reconcile terms and conditions to deal structure

Handling of Loan Servicing activities.

Validating loan participations (new borrowings, increases, rollovers, pay-downs, commitment reductions, transfers)

Daily transfer of loan proceeds; receipt of funds and matching incoming cash

Validate Interest and Fee billing for the direct/Agented Loans, billing the customers and send pro-rata shares to the participants.

Validate notice for breakage fee activity for fax to agent bank; follow-up with traders on rate to be assigned and process accordingly.

Validate notices of activities to fax to all participants/customers for loan confirmation.

Handling of Swift Payments.

Review the reconciliation of positions, discrepancies in Interest and fee payments etc.

Preparation/posting of manual G/L entries as required.

Review various system generated reports to ensure proper monitoring of the facilities; investigating past due items, suspense, receivables, expiring SBLC, etc

• Ensure all process requirements are documented fully, appropriately, and sign-off is obtained from all stakeholders periodically
• Ensure all process requirements are documented fully, appropriately, and sign-off is obtained from all stakeholders periodically
• Perform permanent supervision controls
• Ensure compliance/regulatory adherence
• Guide the team on complex production issues
• Indentify scope of improvement and work on the value chain
• Effectively manage the KRI/KPI
• Risk Management:
• Identify/Understand operational risks and remediate control gaps
• Prompt closure of audit/ inspection identified cases
• Ensure the team is updated on the risk gaps and the same is addressed timely
• Ensure the process is resilient, Proper backups are maintained within the team

Required

Profile required

• Strong customer service ethos
• Logical, structured approach to planning, problem solving and decision-making
• Good understanding of basic accounting
• Self-starter with ability to manage own workload and deliverables along with others
• Good communication skills, especially the ability to persuade and influence others
• Excellent analytical skills
• Ability to be flexible, organize and prioritize work
• Attention to detail, plus excellent organizational and time management skills.
• Knowledge of or exposure to target markets
• Highly developed relationship management skills
• Good negotiation and influencing skills
• Team motivational skills
• Ability to work under pressure and to fixed deadlines
• Out of box thinking
• Quick understanding of upstream and downstream linkage

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.