Business Analyst - Ecommerce | Dehradun

Ebizon; India; On-site; INR 600,000 - 1,000,000; Full time

Job summary

EbizON in Dehradun is seeking an Analytical E-commerce Business Analyst to support the PMO with business requirements, client communication, and insights across marketing, UX, payments, and delivery for US/Canada clients.

The ideal candidate will have 3+ years in technology services, strong Excel, Power BI, Google Analytics UA4, and the ability to document processes and present data-driven recommendations.

Qualifications

• 3+ years in technology/IT services with analytics focus.
• Ability to elicit requirements and document processes.
• Proficient with Excel, Power BI and data visualization tools.
• Experience with Google Analytics UA v4.0.
• MBA from a reputed college is preferred.

Responsibilities

• Reviewing, analyzing, and evaluating business systems and client needs.
• Document current as-is processes and recommend improvements.
• Elicit requirements via interviews, workshops and analyses.
• Create and maintain process docs, use cases, specs, tests, manuals.
• Serve as conduit between customer community and technology teams.
• Lead or assist project management for small to medium projects.
• Anchor discussions around Enterprise CMS, E-commerce, CRM.
• Deliver and customize presentations on products and services.

Skills

Excel

Power BI

Google Data Studio

Google Analytics UA4

Data visualization

Communication

E-commerce analytics

Education

MBA preferred

BTech or equivalent

Tools

Adobe Report Builder

Adobe Workspace

Third-party plugins

Job description

EbizON is looking for Analytical E-commerce Business Analyst for our Dehradun office who can help our PMO team with the business requirements, client communication, analyzing key metrics to generate insights and reports for marketing, UX, payment, and overall strategy and delivery for our customers in US/Canada market.

The ideal candidate would come with an experience in Technology services and a bright academic record - Btech/MBA from a good college.

Responsibilities

• Reviewing, analyzing, and evaluating business systems and Client needs.
• Researching, defining, and documenting current As is business processes and recommending improvements
• Eliciting requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, business analysis, and workflow analysis
• Creating and maintaining updated documentation on business processes, applications and business solutions including process flows, use cases, functional specifications, test cases, training and system manuals, and job aids
• Serving as the conduit for the flow of requirements between the customer community (both internal and external and the technology and support teams
• Leading and/or assisting project management activities for small to medium projects
• Anchor key discussions with the clients around Enterprise CMS, E-commerce and M-commerce, CRM, Product Engineering.
• Delivers and customizes best in class presentations on products & services.

Requirements

• Min. 3 years of Experience in technology/IT services
• Excellent Communication Skills
• Ability to work independently under time constraint
• Working knowledge of the IT services industry will be considered as an advantage
• MBA (preferred) from reputed college/University.
• Proficient knowledge of Excel / Ppt / Word would a requirement
• Self-driven and highly motivated, with strong interpersonal & analytical skills.
• Proficiency with using Power BI, Google Data studio to create data visualizations from disparate data sources.
• Comprehensive understanding of Google Analytics(UA v4.0)
• Strong ability to clearly articulate business performance metrics through data and data visualization.
• Well versed in automated reporting methods such as Google APIs, Adobe Report Builder, Adobe Workspace, and other reporting efficiency tools.
• High proficiency with Excel - including manipulating large data sets, using pivot tables, automating data pulls through 3rd party plugins.
• Strong Microsoft Office Skills that can be leveraged to best communicate analytics findings.

Equal Opportunity Employer

EbizON is committed to providing equal opportunity for all employees, and we will consider any qualified applicant without regard to race or other prohibited characteristics.

Flexible Timings

Flexible working hours are the new normal. We at EbizON believe giving employees freedom to choose when to work, how to work. It helps them thrive and also balance their life better.