Senior Business Analyst - E-commerce

Clean Harbors; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading environmental services company in Bengaluru is seeking a Senior E-commerce Business Analyst to own end-to-end project delivery, facilitate discussions with stakeholders and IT teams, and drive e-commerce process optimization. The ideal candidate will have 6-10 years of relevant experience, superior communication skills, and a proactive mindset. This role provides opportunities to mentor others while ensuring quality project execution. Competitive compensation and benefits are offered.

Qualifications

• 610+ years of experience in Business Analysis, preferably in E-commerce or digital platforms.
• Proven experience in BRD creation, requirement gathering, and UAT execution.
• Experience with E-commerce platforms like Magento or Salesforce.
• Strong project management and organizational skills.

Responsibilities

• Own and lead project discussions with Product Owners and IT stakeholders.
• Drive requirement gathering and create Business Requirement Documents.
• Conduct BRD walkthroughs with stakeholders for clarity and alignment.
• Manage User Acceptance Testing (UAT) and coordinate with teams for delivery.
• Guide and mentor junior analysts on best practices.

Skills

Business-related bachelors degree

610+ years of experience in Business Analysis

Strong experience with Product Owners

Experience with E-commerce platforms

Excellent verbal and written communication skills

MS Office proficiency

Strong project management skills

Strong analytical skills

Team player

Education

Business-related bachelors degree

Tools

Magento

Salesforce

MS Office

Job description

Job Title

Senior E-commerce Business Analyst

Experience

6-10 Years

Location

Hebbal, Bengaluru (5 Days - Work from Office)

Working Hours

3.00 PM to 12.00 AM IST (Transportation Provided)

Project Ownership

As a Senior E-Commerce Business Analyst, owning end-to-end project delivery is a key priority. This includes leading discussions with Product Owners and IT teams, gathering and defining requirements, and ensuring successful implementation of solutions.

Stakeholder & IT Alignment

Ensure strong collaboration and communication between Business, Product Owners, and IT teams. Act as the single point of accountability for requirement clarity and delivery alignment.

E-Commerce Process Optimization & Governance

Develop deep expertise in e-commerce workflows and systems. Define, document, and improve processes to drive efficiency, scalability, and operational excellence.

Testing & Quality Assurance

Ensure high-quality delivery through structured test case creation, UAT execution, and defect resolution.

Leadership & Mentorship

Guide team members, establish best practices, and act as a functional leader within the organization.

Self-Starter & Ownership Mindset

Proactively identify opportunities, drive initiatives, and deliver results with minimal supervision.

Qualifications

• Business-related bachelors degree
• 610+ years of experience in Business Analysis, preferably in E-commerce or digital platforms
• Strong experience working with Product Owners and IT Development teams
• Proven experience in BRD creation, requirement gathering, and UAT execution
• Experience with Magento, Salesforce, or other E-commerce platforms
• Excellent verbal and written communication skills and ability to present to senior leadership
• MS Office proficiency (Excel, Visio, Word, PowerPoint)
• Strong project management and organizational skills
• Advanced knowledge of business analysis practices and development/testing processes
• Strong analytical skills, problem-solving aptitude, and attention to detail
• Proven ability to manage multiple projects and priorities effectively
• Must be a team player with strong collaboration skills in a fast-paced environment
• Ideal candidates should have progressively handled increasing levels of responsibility

Key Responsibilities

• Own and lead all project and enhancement discussions with Product Owners (IT), IT teams, and Business stakeholders.
• Drive requirement gathering by engaging with stakeholders to understand business needs, challenges, and objectives.
• Create detailed Business Requirement Documents (BRDs) and Functional Specifications.
• Conduct BRD walkthroughs with stakeholders and IT teams to ensure clarity, alignment, and sign-off.
• Translate business requirements into clear, actionable deliverables for IT development teams.
• Act as the bridge between Business, Product Owners, IT teams and other cross functional teams throughout the project lifecycle.
• Create detailed test cases and test scenarios aligned with business requirements.
• Lead and own User Acceptance Testing (UAT), including defect tracking and resolution.
• Coordinate with IT, stakeholders, and business teams to ensure timely delivery of projects.
• Track project progress, dependencies, risks, and issues, and proactively drive resolution.
• Act as a process specialist, understanding end-to-end e-commerce workflows and identifying improvement opportunities.
• Drive process optimization and recommend scalable solutions for business challenges.
• Guide and mentor junior analysts and team members, ensuring adherence to best practices.
• Act as a functional lead/SME, ensuring consistency and quality across deliverables.
• Work independently as a self-starter, taking ownership of initiatives with minimal supervision.
• Prepare and deliver presentations to senior leadership and stakeholders.
• Support release activities, validation, and post-implementation follow-ups.
• Act as a central POC for identifying and driving solutions by proactively engaging and collaborating with cross-functional teams across the organization, ensuring clear, effective communication and alignment to achieve timely outcomes.