Business Analyst - Ecommerce | Dehradun

EbizON; Dehradun; On-site; INR 700,000 - 1,100,000; Full time

Job summary

EbizON is seeking an Analytical E-commerce Business Analyst for our Dehradun office to support the PMO with business requirements, client communications, and insights across US/Canada markets.

The ideal candidate has 3+ years in technology services, an MBA (preferred), and strong Excel/Power BI skills to create actionable dashboards and reports for marketing, UX, payment, and delivery optimization.

Qualifications

• Minimum 3 years of experience in technology/IT services.
• MBA (preferred) from a reputed college/university.
• Proficient knowledge of Excel, PowerPoint and Word.
• Proficiency with Power BI, Google Data Studio to create data visualizations from disparate data sources.
• Comprehensive understanding of Google Analytics (UA v4.0).
• Strong ability to clearly articulate business performance metrics through data and visualization.
• High proficiency with Excel – including manipulating large data sets, using pivot tables, and automating data pulls through third‑party plugins.

Responsibilities

• Reviewing, analyzing, and evaluating business systems and client needs.
• Researching, defining, and documenting current "as is" business processes and recommending improvements.
• Eliciting requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, business analysis, and workflow analysis.
• Creating and maintaining updated documentation on business processes, applications and business solutions including process flows, use cases, functional specifications, test cases, training and system manuals, and job aids.
• Serving as the conduit for the flow of requirements between the customer community (both internal and external) and the technology and support teams.
• Leading and/or assisting project‑management activities for small to medium projects.
• Anchoring key discussions with the clients around Enterprise CMS, E‑commerce and M‑commerce, CRM, and product engineering.
• Delivering and customizing best‑in‑class presentations on products and services.

Skills

Power BI

Google Data Studio

Google Analytics

Excel

PowerPoint

Word

CRM

E-commerce

M-commerce

Analytics

Education

MBA

B.Tech

Tools

Excel

PowerPoint

Job description

EbizON is looking for an Analytical E-commerce Business Analyst for our Dehradun office who can help our PMO team with the business requirements, client communication, analyzing key metrics to generate insights and reports for marketing, UX, payment, and overall strategy and delivery for our customers in the US/Canada market.

The ideal candidate would come with experience in technology services and a bright academic record – Btech/MBA from a good college.

Responsibilities

• Reviewing, analyzing, and evaluating business systems and client needs.
• Researching, defining, and documenting current "as is" business processes and recommending improvements.
• Eliciting requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, business analysis, and workflow analysis.
• Creating and maintaining updated documentation on business processes, applications and business solutions including process flows, use cases, functional specifications, test cases, training and system manuals, and job aids.
• Serving as the conduit for the flow of requirements between the customer community (both internal and external) and the technology and support teams.
• Leading and/or assisting project‑management activities for small to medium projects.
• Anchoring key discussions with the clients around Enterprise CMS, E‑commerce and M‑commerce, CRM, and product engineering.
• Delivering and customizing best‑in‑class presentations on products and services.

Requirements

• Minimum 3 years of experience in technology/IT services.
• Excellent communication skills.
• Ability to work independently under time constraints.
• Working knowledge of the IT services industry will be considered an advantage.
• MBA (preferred) from a reputed college/university.
• Proficient knowledge of Excel, PowerPoint and Word.
• Self‑driven and highly motivated, with strong interpersonal and analytical skills.
• Proficiency with Power BI, Google Data Studio to create data visualizations from disparate data sources.
• Comprehensive understanding of Google Analytics (UA v4.0).
• Strong ability to clearly articulate business performance metrics through data and visualization.
• Well versed in automated reporting methods such as Google APIs, Adobe Report Builder, Adobe Workspace, and other reporting efficiency tools.
• High proficiency with Excel – including manipulating large data sets, using pivot tables, and automating data pulls through third‑party plugins.
• Strong Microsoft Office skills that can be leveraged to best communicate analytics findings.

About Us

We’re an international team that specialises in building technology products and then helping brands grow with multi‑channel demand generation marketing. We have in‑house experience working for Fortune companies, e‑commerce brands, technology SaaS companies and VC‑funded startups.

We have assisted over a dozen billion‑dollar companies with consulting, technology, operations and digital agency capabilities in managing their unique brand online.

We have a fun and friendly work culture that also encourages employees personally and professionally.

EbizON has many values that are important to our success as a company: integrity, creativity, innovation, mindfulness and teamwork. We thrive on the idea of making life better for people by providing them with peace of mind.

The people here love what they do because everyone from management all the way down understands how much it means living close to someone’s ideals, which allows each day to feel less stressful knowing each person has somebody cheering them.

Equal Opportunity Employer

EbizON is committed to providing equal opportunity for all employees, and we will consider any qualified applicant without regard to race or other prohibited characteristics.

Flexible Timings

Flexible working hours are the new normal. We at EbizON believe giving employees freedom to choose when to work, how to work helps them thrive and also balance their life better.

Global Clients Exposure

Our goal is to provide excellent customer service and we want our employees to work closely with clients from around the world. That's why you'll find us working closely with clients from around the world through Microsoft Teams, Zoom and other video conferencing tools.

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