Business Analyst CRM / DMS

PradeepIT Consulting Services Pvt Ltd; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A consulting firm in Pune is seeking a Business Analyst to enhance their CRM/DMS strategy. The ideal candidate will have experience in sales and marketing, along with strong analytical and project management skills. Responsibilities include maintaining the CRM system, providing training, and driving projects to completion. Knowledge in SAP SD is a plus.

Qualifications

• Experience in sales and marketing or product development.
• Strong analytical skills to maintain CRM/DMS.
• Ability to manage projects and meet deadlines.

Responsibilities

• Analyze and maintain the CRM/DM system.
• Drive projects and change management.
• Provide training to the sales team on products.

Skills

Sales and Marketing insight

Project management

CRM system management

Data analysis

Communication

Tools

SAP SD

Data interrogation tools

Job description

Overview

About the job Business Analyst CRM / DMS

Responsibilities

• Experience working in either sales and Marketing or product development
• Responsible for analyzing and maintaining the company's CRM / DM system
• Results oriented, will take ownership and proactively drive projects and change management through to completion
• Ensuring data integrity and making recommendations for improving the effectiveness of the company's CRM / DMS strategy.
• Managing projects by creating milestones and ensuring timely completion of tasks
• Providing technical support to internal stake holders
• Conducting training sessions for sales team on how to use a companys products or services
• Identifying business opportunities based on sales team feedback and research
• Collaborates with the sales team to understand business issues to be addressed by customer insights
• Own test and learn timeline
• Ability to work independently and exercise discretion in performing job duties
• Will be working with the sales team on solution definition for small sized projects with medium
• Ability to interact cross-functionally with departments and with third party vendors while consistently meeting deadlines
• Provide day to day business user support of CRM / DM system
• Extensive experience of working with a range of tools and packages to interrogate data and build reports
• Experience with application integration and developing workflow and functional Use Cases
• SAP SD experience will be the added advantage