Commercial Excellence CRM Analyst

CIRCOR International, Inc.; Mumbai; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

CIRCOR International, Inc. in Mumbai seeks a CRM configuration specialist to lead MS Dynamics implementation and drive user adoption across global teams.

You will manage Master Data in CRM, admin tasks, and tailor workflows, dashboards, and reports (Power BI) to support Sales, Finance, and Operations.

The role requires 3+ years in a CRM configurator role, ERP/BI exposure, strong English communication, and a collaborative, process-improvement mindset.

Qualifications

• 3+ years configuring CRM (MS Dynamics or equivalent).
• ERP exposure (SAP, SAP BW) and Power BI preferred.
• Advanced MS Excel and Power Apps skills.
• Experience in Commercial processes.

Responsibilities

• Lead or participate in CRM projects across cross-functional teams.
• Configure CRM per strategy; drive usage across business.
• Manage Master Data Management within CRM and connected systems.
• Serve as CRM admin and single point of contact.
• Modify DOA workflows per proposed changes.
• Develop dashboards/visualizations in Dynamics for leadership and finance.

Skills

Problem solving

Interpersonal skills

English communication

Prioritization

Analytical thinking

Team collaboration

Tools

MS Dynamics

SAP

SAP BW

Power BI

MS Excel

Power Apps

Job description

Principal Activities(in order of importance)

• Lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM.
• Configure CRM as per agreed strategy and drive to accelerate its usage across business.
• Responsible for Master Data Management (MDM) within CRM and connected systems / tools.
• Become single point of contact and super-user / admin for CRM.
• Modify existing approval process (DOA) workflow as per proposed changes.
• Driving continuous improvement in CRM related processes from quote to cash
• Develop Dashboards/ visualizations within dynamics for Sales Leaders, Product Line Managers, Sales Managers, Market Managers, Finance Teams, and Top Management
• Proactively communicate and collaborate with stakeholders to analyze information needs and functional requirements and deliver those requirements with accuracy and in a timely manner.
• Identify opportunities to enhance current processes after thorough understanding of existing processes and toolset used
• Evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Maintain tools & scorecards to track key metrics and value captured.

Requirements

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

• Show a strong ability to solve problems creatively, through innovation & process re-engineering
• Good inter-personal, organizational, time management and analytical skills
• Manage multiple priorities; both as an independent problem solver and as a team player
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group / with all levels of management.
• Anticipate change and quickly prioritize accordingly
• Be able to make decisions under uncertainty
• Be friendly, empathetic, and professional even under stressful circumstances and tight timelines.

Education & Experience

• 3+ years in a configurator role in CRM (MS Dynamics or equal)
• Prior experience with an ERP system (e.g., SAP), Business Warehouse (e.g., SAP BW) and Power BI preferred
• Technical proficiency in MS – Office suite with advanced MS-Excel and MS-Power App is highly preferred
• Experience in Commercial processes

CIRCOR is an EEO Employer of Females/Minorities/Veterans/Individuals with Disabilities