Assistant Manager-Business Analyst

KSB; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

KSB in Pune, India seeks a Business Process Analyst to drive end-to-end process mapping, workshops, and BRD development. You will translate stakeholder needs into functional specs for CRM/ERP systems, collaborate across teams, and support UAT and change management initiatives.

Si gned for digitalization efforts, the role emphasizes collaboration with IT and business units to optimize workflows, identify automation opportunities, and deliver measurable process improvements.

Qualifications

• Experience in end-to-end business process mapping and workshops.
• Ability to translate stakeholder requirements into BRDs and functional specs.
• Familiarity with ERP/CRM concepts and digitalization initiatives.

Responsibilities

• Initiate, facilitate, and lead end-to-end business process mapping and review workshops to assess current sales and operational workflows and identify digitalization opportunities.
• Conduct detailed analysis of concept notes shared by business stakeholders and convert them into clear, structured BRDs
• Collaborate closely with crossfunctional business teams to capture business scenarios, ROI/payback calculations, exception cases, operational challenges, and user requirements
• Translate business needs into functional specifications, user stories, and acceptance criteria for CRM/ERP or other digital platforms after considering vertical & horizontal integration
• Evaluate existing processes for inefficiencies, manual touchpoints, and compliance gaps, and recommend process enhancements or automation opportunities
• Support solution design by working alongside technical teams, ensuring that proposed digital solutions align with business objectives and fit the intended process flow
• Facilitate requirement walkthroughs and signoff cycles with business users, process owners, and IT teams
• Coordinate and support User Acceptance Testing (UAT) by preparing test scenarios, assisting users during execution, and validating defect resolutions
• Drive change management efforts by training users, explaining new digital processes, and ensuring adoption of updated workflows and systems
• Monitor postimplementation performance and utilization, gather user feedback, and work with stakeholders to refine processes and drive continuous improvement
• Explore usage of new age technologies like AI/ML, Analytics etc. to make the business processes more convenient, flexible & Agile.

Skills

Process mapping

BRD development

Cross-functional collaboration

Job description

• Initiate, facilitate, and lead endtoend business process mapping and review workshops to assess current sales and operational workflows and identify digitalization opportunities
• Conduct detailed analysis of concept notes shared by business stakeholders and convert them into clear, structured Business Requirement Documents (BRDs)
• Collaborate closely with crossfunctional business teams to capture business scenarios, ROI/payback calculations, exception cases, operational challenges, and user requirements
• Translate business needs into functional specifications, user stories, and acceptance criteria for CRM/ERP or other digital platforms after considering vertical & horizontal integration
• Evaluate existing processes for inefficiencies, manual touchpoints, and compliance gaps, and recommend process enhancements or automation opportunities
• Support solution design by working alongside technical teams, ensuring that proposed digital solutions align with business objectives and fit the intended process flow
• Facilitate requirement walkthroughs and signoff cycles with business users, process owners, and IT teams
• Coordinate and support User Acceptance Testing (UAT) by preparing test scenarios, assisting users during execution, and validating defect resolutions
• Drive change management efforts by training users, explaining new digital processes, and ensuring adoption of updated workflows and systems
• Monitor postimplementation performance and utilization, gather user feedback, and work with stakeholders to refine processes and drive continuous improvement
• Explore usage of new age technologies like AI/ML, Analytics etc. to make the business processes more convenient, flexible & Agile.

Functional / Technical Competencies

• Knowledge of aftermarket business processes
• Knowledge of Project Management (Digitalization)
• Knowledge of ERP & CRM functions