Business Analyst

Structos; Jaipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Structos in Jaipur, India seeks a Product Support & Business Analysis professional to turn product questions and business needs into clear, buildable requirements. You’ll analyse software questions, document SRS/BRD/FRD, prepare Jira tickets and test cases, and ensure backlog traceability for the development team.

You’ll work with developers, operations, and leadership, communicating with end users and Netherlands-based stakeholders as needed.

Qualifications

• 2–6 years as a Business Analyst, Product Support or Application Support Executive in a software/IT company.
• Experience preparing SRS, BRD, FRD, functional specifications or user stories, and writing clear, structured requirements.
• Hands-on experience with Jira (or a similar tool) and a basic understanding of SDLC and Agile.
• Fluent written and spoken English, with strong, structured communication.
• Accurate, detail-oriented and able to follow up independently — and willing to actively use Claude.

Responsibilities

• Understand customer questions, support issues and internal business requests, and clarify what’s needed before development starts.
• Translate business needs into clear requirements, user stories and testable acceptance criteria.
• Explain business needs and product issues in a structured way to the developer and team.
• Prepare SRS documents, functional specifications, user stories and acceptance criteria.
• Describe workflows, user roles, screen behaviour, validations, business rules and edge cases.
• Keep requirement documents and Jira tickets aligned, and maintain traceability through to delivery.
• Review incoming questions, issues and bug reports; reproduce and document the steps clearly.
• Classify whether something is a bug, user question, configuration issue or new requirement, and assess impact, urgency and priority.
• Prepare clear Jira tickets with steps to reproduce, screenshots, expected vs actual behaviour, and follow up to resolution.
• Test completed tickets against the requirements and acceptance criteria, prepare test cases and support UAT.
• Create and maintain well-structured Jira tickets, stories and bugs, and keep the backlog clean.
• Communicate clearly in professional English with the team, end users and Netherlands-based stakeholders, and use Claude to work more efficiently.

Skills

Business analysis

Requirements elicitation

Jira

SDLC & Agile

English communication

Education

Bachelor's degree in IT/CS/Business/Engineering

Tools

Jira

Job description

Product support & requirements — turn product questions and business needs into clear, buildable requirements.

You’ll combine business analysis, product support, requirements documentation, Jira ticket preparation, testing and communication. The focus is on analysing software questions, clarifying requirements and preparing clear documentation so our small software team can deliver the right solution — this is not a call-centre support role.

You’ll work closely with our developer, operations team and company leadership in India, and communicate with end users and Netherlands-based stakeholders when needed. Because you’ll write requirements, Jira tickets, test cases and support communication in English, strong professional English is essential. You’ll also learn to use Claude and simple automation to improve documentation, support handling, testing and internal workflows.

What you’ll do

Business analysis & requirement clarification

• Understand customer questions, support issues and internal business requests, and clarify what’s needed before development starts.
• Translate business needs into clear requirements, user stories and testable acceptance criteria.
• Explain business needs and product issues in a structured way to the developer and team.
• Prepare SRS documents, functional specifications, user stories and acceptance criteria.
• Describe workflows, user roles, screen behaviour, validations, business rules and edge cases.
• Keep requirement documents and Jira tickets aligned, and maintain traceability through to delivery.

Product support & issue handling

• Review incoming questions, issues and bug reports; reproduce and document the steps clearly.
• Classify whether something is a bug, user question, configuration issue or new requirement, and assess impact, urgency and priority.
• Prepare clear Jira tickets with steps to reproduce, screenshots, expected vs actual behaviour, and follow up to resolution.
• Test completed tickets against the requirements and acceptance criteria, prepare test cases and support UAT.
• Create and maintain well-structured Jira tickets, stories and bugs, and keep the backlog clean.
• Communicate clearly in professional English with the team, end users and Netherlands-based stakeholders, and use Claude to work more efficiently.

What we’re looking for

• Bachelor’s degree in IT, Computer Science, Business Administration, Engineering or a related field.
• 2–6 years as a Business Analyst, Product Support or Application Support Executive in a software/IT company.
• Experience preparing SRS, BRD, FRD, functional specifications or user stories, and writing clear, structured requirements.
• Hands-on experience with Jira (or a similar tool) and a basic understanding of SDLC and Agile.
• Fluent written and spoken English, with strong, structured communication.
• Accurate, detail-oriented and able to follow up independently — and willing to actively use Claude.

Nice to have

• Experience with SaaS or web-based products and testing software functionality.
• Understanding of user workflows, screen behaviour and process flows.
• Experience with international teams, CRM or construction/property-related software.
• Interest in Claude, prompt writing, workflow automation or no-code tools.

What we offer

• A practical role with direct involvement in real requirements, support and delivery.
• Close collaboration with the developer, operations team and company leadership, plus exposure to international stakeholders in the Netherlands.
• The opportunity to learn and apply Claude and simple automation in your daily work.
• A supportive, hands-on environment in a small software company, with a competitive salary based on experience and skills.