Business Analyst

IBS Software; Ernakulam; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IBS Software, a leader in airline IT solutions, is seeking a seasoned Business Analyst with strong airline domain knowledge to translate business needs into clear requirements and user stories. You will collaborate with business and technology teams across the SDLC to deliver value.

The role demands hands-on analysis, documentation, and ability to work in Agile/Scrum environments, with excellent communication and stakeholder management.

Qualifications

• Proven BA with airline/aviation IT experience.
• Strong ability to elicit, document, and translate requirements into BRDs/FRDs and user stories.
• Experience supporting Agile ceremonies and working with cross-functional teams.

Responsibilities

• Elicit, analyze, and document business and functional requirements (BRDs, FRDs, user stories).
• Collaborate with airline stakeholders and delivery teams across the SDLC.
• Translate airline operations into system requirements and backlogs.
• Support Agile ceremonies, backlog grooming, UAT, and production releases.
• Perform impact analysis and support change initiatives.

Skills

Airline domain experience

Functional analysis

Agile/Scrum

Stakeholder management

Communication skills

Tools

JIRA

Confluence

Azure DevOps

Process modelling

Job description

Business Analyst – Airline Domain

Location: Cochin / Trivandrum/ Bangalore
Experience: 7–12 years

Role Overview

We are looking for an experienced Business Analyst with strong airline domain and functional expertise to work closely with business and technology teams, translating airline business needs into clear functional requirements and user stories.

Key Responsibilities

• Elicit, analyze, and document business and functional requirements (BRDs, FRDs, user stories)
• Work with airline business stakeholders and delivery teams across the SDLC
• Translate airline operational processes into system requirements
• Support Agile ceremonies, backlog grooming, UAT, and production releases
• Perform impact analysis and support change initiatives

Airline Domain Experience

• Hands-on experience in airline systems such as Reservations & Ticketing, PSS, DCS, Revenue Management, Inventory, Loyalty, or Ancillaries
• Good understanding of airline operations, customer journeys, and revenue streams

Required Skills

• Proven Business Analysis experience in airline or aviation IT environments
• Strong functional analysis and documentation skills
• Experience with Agile/Scrum methodologies
• Excellent verbal and written communication skills (mandatory)
• Strong stakeholder management and problem-solving abilities

Tools

• JIRA, Confluence, Azure DevOps (or similar)
• Process modelling and documentation tools

Preferred (Optional)

• Experience with IATA standards (NDC, EMD, One Order, etc.)
• Business Analysis or Agile certifications (optional)