Business Analyst

Cybage; Pune District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Cybage seeks a Business Analyst with strong experience in requirements gathering and business process analysis within the Travel & Hospitality domain. You will engage stakeholders, translate needs into BRDs and user stories, and ensure alignment across APIs, integrations, and platform standards.

You will work on defining data and reporting requirements, prioritizing work, and supporting change management with cross-functional teams to drive successful project delivery.

Qualifications

• Experience in requirements gathering and business process analysis.
• Familiarity with Agile methodologies and user story creation.
• Excellent communication and stakeholder management.
• Experience working with APIs, integration platforms, data-mapping, and third-party system integrations.
• Travel & Hospitality domain knowledge is a must.
• Understanding of industry standards such as OpenTravel Alliance, IATA, NDC, HTNG, PCI DSS, and data-privacy requirements.
• Familiarity with platforms such as Oracle Hospitality OPERA, Amadeus, Sabre, Travelport, SiteMinder, Salesforce, ServiceNow, Adobe Experience Cloud, or Microsoft Dynamics.

Responsibilities

• Participate in T&H practice and internal innovation initiatives.
• Engage with stakeholders to understand objectives, challenges, customer needs, and transformation priorities.
• Translate business needs into BRDs, functional specs, user stories, and acceptance criteria.
• Create process flows, customer journeys, use cases, and data/reporting requirements.
• Prioritize requirements, identify dependencies, and secure sign-offs.
• Lead refinement and knowledge transfer sessions with delivery teams.
• Identify gaps, dependencies, assumptions, constraints, and risks.
• Support change management with project and product teams.
• Utilize AI tools to accelerate research, analysis, and documentation.
• Coordinate with tech teams for nonfunctional requirements.

Skills

Requirements gathering

Business process analysis

Agile methodologies

Stakeholder management

User stories

Communication

API experience

Integration platforms

Tools

Oracle Hospitality OPERA

Amadeus

Sabre

Travelport

SiteMinder

Salesforce

ServiceNow

Adobe Experience Cloud

Microsoft Dynamics

Job description

Role Summary

The role requires knowledge of the traveller and guest journey and an understanding of two or more segments such as hospitality, airlines, airports, online travel agencies, car rentals, travel management companies, tours and activities, or travel technology platforms.

Support practice initiatives, proposal development, and business analysis activities by gathering requirements, documenting processes, and enabling successful project delivery.

Role & responsibilities

• Participate in T&H practice and internal innovation initiatives.
• Engage with business and technology stakeholders to understand business objectives, operational challenges, customer needs, and transformation priorities.
• Translate business needs into:
  • Business requirement documents
  • Functional specifications
  • User stories and acceptance criteria
  • Process flows and customer journeys
  • Use cases and business rules
  • Data and reporting requirements
  • Interface and integration requirements
  • Wireframes and screen-level requirements
• Prioritize requirements, identify dependencies, and obtain stakeholder sign-offs.
• Conduct refinement and knowledge transfer sessions with delivery teams.
• Identify requirement & process gaps, dependencies, assumptions, constraints, and risks
• Support change management activities with project and product teams.
• Utilize AI tools to accelerate research, analysis, and documentation.
• Coordination with tech teams for nonfunctional requirements.

Preferred candidate profile

• Strong experience in requirements gathering and business process analysis.
• Experience with Agile methodologies and user story creation.
• Excellent communication and stakeholder management skills.
• Experience working with APIs, integration platforms, data-mapping activities, and third-party system integrations.
• Travel & Hospitality domain knowledge is a must.
• Understanding of industry standards such as OpenTravel Alliance, IATA standards, NDC, HTNG, PCI DSS, and applicable data-privacy requirements.
• Familiarity with platforms such as Oracle Hospitality OPERA, Amadeus, Sabre, Travelport, SiteMinder, Salesforce, ServiceNow, Adobe Experience Cloud, or Microsoft Dynamics.