Business Analyst - Airline Industry

Tech ECS Limited; Kolkata District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Tech ECS Limited is seeking an experienced IT Business Analyst with strong technical, business, and airline domain expertise to analyze, optimize, and implement eCommerce solutions. You will gather requirements, manage stakeholders, map user journeys, and coordinate API integrations across cross-functional teams.

The role emphasizes agile delivery, problem solving, and translating technical details into business language for stakeholders, with a focus on improving booking flows and performance

Qualifications

• Experience in requirement gathering and writing BRD/FSD.
• Define personas, user flows, and use cases.
• Engage with marketing, IT, customer service, and operations.
• Identify system gaps and recommend improvements.
• Work in Agile/Scrum sprints and write user stories.
• Troubleshoot booking flows, payments, and integrations.
• Translate technical details for stakeholders.
• Collaborate with cross-functional teams, vendors, and IT developers.

Responsibilities

• Analyze and optimize eCommerce solutions for the airline domain.
• Lead requirement workshops and document functional specs.
• Manage stakeholders across marketing, IT, and operations.
• Coordinate API integrations and ensure system interoperability.

Skills

Requirement gathering

User journey mapping

Stakeholder management

Gap analysis

Agile/Scrum

Problem solving

Communication

Collaboration & leadership

Education

Bachelor's degree in Computer Science/IT/Business

Tools

RESTful APIs

BRD/FSD documentation

SQL queries

Job description

Job Summary

We are seeking an experienced IT Business Analyst with a strong mix of technical, business, and airline domain expertise to analyze, optimize, and implement eCommerce solutions effectively. The ideal candidate will have experience in requirement gathering, stakeholder management, mobile app analytics, and API integration within the airline industry.

Must‑Have Skills (Mandatory)

• Requirement Gathering & Documentation – Conduct stakeholder meetings and write Business Requirement Documents (BRD) and Functional Specification Documents (FSD).
• User Journey Mapping – Define personas, user flows, and use cases to enhance customer experience.
• Stakeholder Management – Engage with marketing, IT, customer service, and operations teams.
• Gap Analysis & Impact Assessment – Identify system deficiencies and recommend improvements.
• Agile/Scrum Methodologies – Work in sprints, write user stories, and collaborate with product owners.
• Problem‑Solving & Critical Thinking – Troubleshoot booking flows, payment failures, and system integration issues.
• Communication & Presentation – Translate technical details into business language for stakeholders.
• Collaboration & Leadership – Work with cross‑functional teams, vendors, and IT developers.

Technical Skills

• Mobile Platforms – Basic understanding of iOS, Android, React Native, Flutter, and Xamarin.
• Mobile Databases – Familiarity with SQLite, Firebase, Realm, or cloud‑based databases.
• Mobile App Data Analysis & SQL – Experience with Google Analytics for Mobile, Firebase Analytics, and SQL queries.
• API & Web Services – Understanding of RESTful APIs, SOAP, and third‑party system integrations.
• KPI Definition & Tracking – Measure mobile app performance through DAU, MAU, retention rate, and conversion rate.
• Mobile App Testing Techniques – Knowledge of manual and automated testing frameworks (Appium, Selenium, Espresso).
• Cross‑Platform Testing – Ability to test apps across various devices, OS versions, and screen sizes.

Good‑to‑Have Skills (Optional)

• Knowledge of airline Passenger Service Systems (PSS).
• Understanding of airline frequent flyer programs and their integration with eCommerce.
• Familiarity with NDC (New Distribution Capability), One Order, and airline compliance requirements.

Qualifications & Experience

• Education – Bachelor’s degree in Computer Science, IT, Business, or a related field.
• Experience – Minimum 5+ years as an IT Business Analyst with expertise in eCommerce and airline platforms.
• Strong experience working in agile environments and collaborating with cross‑functional teams.