Business Analyst

IBS Software Services; Ernakulam; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IBS Software Services is seeking a Senior Industry Analyst/Consultant for its Industry Research and Solutions team. You will bridge business needs with IT solutions in the air cargo domain, translating complex processes into functional specs and helping prepare client proposals.

You will lead workshops, validate requirements, and collaborate with architects, product managers, and delivery teams to design scalable solutions and ensure alignment with client objectives.

Qualifications

• Strong analytical and problem-solving skills required.
• Excellent communication and presentation skills.
• Proficiency in business analysis methodologies and tools.
• Experience with requirements gathering, documentation, and testing.

Responsibilities

• Monitor industry trends, regulatory changes, and tech advancements in air cargo value chain.
• Identify inefficiencies and opportunities in freight forwarding, customs, handling and last-mile logistics.
• Map best practices to solution opportunities for clients.
• Provide domain advisory to internal teams and clients to align solutions with operations.

Skills

Analytical skills

Communication

Business analysis methodologies

Requirements gathering & testing

Education

Bachelor's in CS/IT or MBA

Job description

Job Title

Business Analyst

Location(s)

Cochin/Trivandrum

Years of Experience

8-10yrs

Job Description

Role: Senior Industry Analyst/Consultant
Job level: E3
Team: Industry Research and Solutions
Domain: Aviation, Air Cargo

About the role:
As an Industry Analyst, you will play a pivotal role in bridging the gap between business needs and IT solutions within the air cargo industry. As a member of the industry research and solutions team, you will leverage your experience in industry research, knowledge of the air cargo industry, to identify opportunities in the value chain for new solutions, analyze complex business processes, and translate them into functional specifications. You will help validate ideas from a business perspective and aid in preparing business solutions as part of client proposals.

Key responsibilities

• Monitor industry trends, regulatory changes, and technological advancements impacting the air cargo value chain.
• Identify inefficiencies, emerging needs, and innovation opportunities within freight forwarding, customs, handling, and last-mile logistics.
• Map industry best practices to potential solution opportunities for clients.
• Maintain and continuously update a knowledge base of air cargo operations, standards (IATA, ICAO, etc.), and ecosystem players.
• Provide domain advisory to internal teams and clients to ensure solutions align with operational realities.

Solutioning

• Analyze complex business processes and translate them into functional specifications and user stories.
• Facilitate workshops with stakeholders to validate requirements, process flows, and proposed solutions.
• Collaborate with architects, product managers, and delivery teams to design feasible, scalable solutions.
• Validate solution designs against business objectives and operational constraints before finalization.
• Support proof-of-concept (PoC) or pilot initiatives to test solution feasibility and adoption potential.

Deal Shaping

• Collaborate with sales, account management, and technical teams to define solution scope and align offerings with client business objectives.
• Translate client pain points and opportunities into compelling business cases and value propositions.
• Prepare and deliver clear, persuasive inputs for RFP/RFI responses and client proposals.
• Assess competitive offerings and market positioning to shape commercially viable solutions.
• Support the development of pricing strategies by estimating business benefits and ROI.
• Collaborate with architects and developers to ensure that solutions align with business objectives.

Required qualifications

• Bachelor s degree in computer science/IT or MBA
• 5-8 years of experience as a business analyst
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Proficiency in business analysis methodologies and tools
• Experience with requirements gathering, documentation, and testing.

Preferred qualifications

• Knowledge of emerging technologies like AI/ML, Generative AI, Data Science and Block Chain
• 5-8 years of experience as a business analyst with focus on air cargo domain
• Knowledge of data analytics and visualization tools
• Experience in agile project management

Technical Qualifications

Business Analyst

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