Business Advisory New Associate

Accenture; Thane; On-site; INR 400,000 - 500,000; Full time

Job summary

Accenture is seeking a detail-oriented New Associate in the Supply Chain Execution area to support incident management within Customer Operations. You will collaborate with cross-functional teams to analyze requirements, reduce repeated incidents, and improve ticket closure times.

You will contribute to the SCM team's efforts to optimize planning, enhance service levels, and drive cost savings across onshore and offshore teams.

Qualifications

• Strong analytical and problem-solving skills.
• Advanced Excel and PowerPoint skills.
• Excellent communication and stakeholder management skills.
• Background in supply chain, asset management, or engineering (preferred).
• Strong understanding of SCM processes, especially PO lifecycle management.
• Ability to work in a fast-paced, operational environment with multiple stakeholders.
• Strong communication and problem-solving skills.

Responsibilities

• 1 Incident Identification , Ticket Creation
• Raise incidents promptly based on issues identified by internal teams or stakeholders
• Ensure accurate and complete ticket creation description, impact, priority, affected systems
• Categorize incidents correctly eg, data issues, Agent defects, inventory discrepancies
• 2 Ticket Assignment , Coordination
• Assign incidents to the appropriate teams Engineering, DC Ops, Inventory, Planning, etc
• Coordinate with cross functional teams to ensure clarity on issue ownership
• Follow up on ownership gaps and ensure accountability is established
• 3 Tracking , Monitoring
• Track all open tickets end to end until closure
• Monitor SLA adherence and escalade delays or aging tickets
• Maintain visibility on critical, high priority incidents
• 4 Communication , Updates
• Provide regular status updates to stakeholders LCM, Engineering, Planners, E, O, etc
• Highlight blockers, risks, and dependencies impacting resolution
• Ensure clear communication of ticket status open, in progress, pending, closed
• 5 Validation , Closure
• Validate resolution provided by the respective teams before closing tickets
• Ensure the issue is fully resolved and does not reoccur
• Capture resolution details clearly for future reference

Skills

Analytical skills

Problem solving

Excel

PowerPoint

Communication

Education

Graduation

Tools

Ticketing system

Job description

Skill required

Supply Chain - Supply Chain Execution

Designation

Business Advisory New Associate

Qualifications

Any Graduation

Years of Experience

0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• We are looking for a detail-oriented and proactive professional to support Customer Operations Incident management ticketing system
• The role requires close collaboration with cross-functional teams, in-depth analysis of requirements, and ensuring Reduction in repeated incidents, Ticket closure turnaround time, Accuracy of issue resolution, Stakeholder satisfaction, reduced rework
• You will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits It also involves management of the flow of goods and services and including all processes that transform raw materials into final products
• Drive cost savings and efficiency improvements in collaboration with onshore and offshore teams
• Identify opportunities to optimize planning processes and improve service levels
• Contribute to continuous improvement initiatives across planning operations

What are we looking for?

• Strong analytical and problem-solving skills
• Advanced Excel and PowerPoint skills
• Excellent communication and stakeholder management skills
• Background in supply chain, asset management, or engineering (preferred)
• Strong understanding of SCM processes, especially PO lifecycle management
• Ability to work in a fast-paced, operational environment with multiple stakeholders
• Strong communication and problem-solving skills

Roles and Responsibilities:

• 1 Incident Identification , Ticket Creation
• Raise incidents promptly based on issues identified by internal teams or stakeholders
• Ensure accurate and complete ticket creation description, impact, priority, affected systems
• Categorize incidents correctly eg, data issues, Agent defects, inventory discrepancies
• 2 Ticket Assignment , Coordination
• Assign incidents to the appropriate teams Engineering, DC Ops, Inventory, Planning, etc
• Coordinate with cross functional teams to ensure clarity on issue ownership
• Follow up on ownership gaps and ensure accountability is established
• 3 Tracking , Monitoring
• Track all open tickets end to end until closure
• Monitor SLA adherence and escalade delays or aging tickets
• Maintain visibility on critical, high priority incidents
• 4 Communication , Updates
• Provide regular status updates to stakeholders LCM, Engineering, Planners, E, O, etc
• Highlight blockers, risks, and dependencies impacting resolution
• Ensure clear communication of ticket status open, in progress, pending, closed
• 5 Validation , Closure
• Validate resolution provided by the respective teams before closing tickets
• Ensure the issue is fully resolved and does not reoccur
• Capture resolution details clearly for future reference

Any Graduation

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