Bulk Hiring- Customer Service executive- Voice Process- Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 270,000 - 450,000; Full time

Benefits offered by this job

4.5 LPA salary

In-hand 30k (monthly)

Lucrative incentives

Monthly variable 2500-3500

5 days working

Night shifts

Cabs provided (both sides)

Location Gurugram

Job summary

Wsne Consulting in Gurugram is seeking Customer Service Executives for International Voice Process roles, including freshers. You will handle voice-based customer inquiries from US clients, resolve issues, and ensure a seamless experience with thorough call documentation.

The role requires strong English communication, a customer-first mindset, and readiness for night shifts with rotating schedules. Prior experience in international voice support is a plus, freshers welcome with excellent

Qualifications

• Excellent verbal communication in English.
• Strong customer service and problem-solving abilities.
• Basic computer knowledge with MS Office proficiency.
• Ability to multitask with accuracy.
• Willingness to work night shifts and rotational schedules.
• Freshers with good communication are welcome.

Responsibilities

• Handle inbound and outbound calls from customers, delivering exceptional service.
• Provide accurate and timely resolutions to customers.
• Escalate unresolved issues to the appropriate teams.
• Maintain detailed records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.

Skills

English communication

Customer service

Problem solving

MS Office

Multitasking

Tools

MS Office

Job description

Job description

Customer Service Voice Process

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving concerns, providing exceptional support, and ensuring a seamless customer experience through voice interactions with US-based customers.

We are also hiring Freshers for the role of Customer Support Executive International Voice Process for a leading global customer support program under the Apprentice profile.

Roles & Responsibilities

• Handle inbound and outbound calls from customers, delivering exceptional customer service.
• Provide accurate and timely resolutions to customers.
• Escalate unresolved issues to the appropriate teams.
• Maintain detailed records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.

Preferred Candidate Profile

• Excellent verbal communication skills in English.
• Strong customer service and problem-solving abilities.
• Basic computer knowledge with proficiency in MS Office applications.
• Ability to multitask while maintaining accuracy and attention to detail.
• Willingness to work in night shifts and rotational schedules.
• Prior experience in an international voice process is preferred.
• Freshers with excellent communication skills are welcome.

Perks and Benefits

• Salary upto 4.5 LPA
• Upto 30k In hand (Hike according to Profile)
• Lucrative Incentives
• 2500-3500 Monthly Variable
• 5 Days working
• 24*7 Shifts / Night shifts
• Both side cabs
• Job Location : Gurugram