Brokerage Product Development Manager

470 UPS SCS INDIA PVT LTD; New Delhi; Presencial; INR 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

470 UPS SCS INDIA PVT LTD in Delhi seeks a Customs Brokerage Specialist to provide expert guidance on brokerage accounts, collaborate with sales, operations and clients, and ensure compliant, efficient clearance services. You will leverage knowledge of customs processes to improve service and support revenue growth.

The role emphasizes collaborating across teams, ensuring SOPs and KPIs are met, and driving continuous improvement to reduce churn and expand client relationships in a dynamic

Formación

• Bachelor's Degree or international equivalent.
• Licensed Customs Broker.

Responsabilidades

• Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain revenue levels.
• Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability.
• Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships.
• Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction.
• Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition.
• Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments.
• Gathers and shares customs brokerage customer service best practices.
• Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth.
• Provides excellent customs brokerage service to increase customer satisfaction.
• Coordinates with other teams to conduct business and customer review meetings

Conocimientos

Bachelor's Degree

Licensed Customs Broker

Educación

Bachelor's degree or international equivalent

Descripción del empleo

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position provides customs brokerage expertise for geographically aligned customs brokerage accounts. The incumbent collaborates with other teams to maintain communication with key clients and ensures operational execution of customer requirements. This position identifies ways to improve service and implements continuous improvement projects. The incumbent leverages detailed knowledge of the customs brokerage and clearance process and engages others to maintain and grow customs brokerage revenue. This position facilitates activities (e.g., brainstorming sessions, implementation of corrective action plans, etc.) to reduce churn and identify opportunities to expand customer relationships.

Responsibilities

• Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain revenue levels
• Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability
• Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships
• Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction
• Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition
• Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments
• Gathers and shares customs brokerage customer service best practices
• Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth
• Provides excellent customs brokerage service to increase customer satisfaction
• Coordinates with other teams to conduct business and customer review meetings

Qualifications

• Bachelor's Degree or international equivalent
• Licensed Customs Broker

Employee Type: Permanent

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