Branch Supervisor

Kothari Industrial (KICL); Karur, Kallakurichi, Chennai District; On-site; INR 300,000 - 520,000; Full time

Job summary

Kothari Industrial (KICL) is seeking an experienced Branch Supervisor to oversee daily operations at its hotel/restaurant branch in Tamil Nadu, Karur. The role focuses on supervising staff, maintaining service standards, and achieving operational targets.

You will monitor operations, ensure hygiene and safety, manage inventory, and coordinate with kitchen, service, housekeeping, and vendors to ensure smooth branch performance.

Responsibilities

• Manage and supervise the day-to-day operations of the branch.
• Monitor staff attendance, discipline, grooming, and work performance.
• Allocate duties and shifts to employees based on operational requirements.
• Ensure excellent customer service and handle customer queries and complaints professionally.
• Monitor food quality, service quality, cleanliness, and hygiene standards.
• Ensure compliance with company policies, SOPs, and safety procedures.
• Monitor daily sales, cash transactions, expenses, and branch-level financial activities.
• Maintain proper records of sales, stock, wastage, and daily operational activities.

Job description

Job Summary:

We are looking for an experienced and responsible Branch Supervisor to oversee the day-to-day operations of our hotel/restaurant branch. The candidate will be responsible for supervising staff, ensuring smooth branch operations, maintaining service standards, and achieving operational targets.

Key Responsibilities:

• Manage and supervise the day-to-day operations of the branch.
• Monitor staff attendance, discipline, grooming, and work performance.
• Allocate duties and shifts to employees based on operational requirements.
• Ensure excellent customer service and handle customer queries and complaints professionally.
• Monitor food quality, service quality, cleanliness, and hygiene standards.
• Ensure compliance with company policies, SOPs, and safety procedures.
• Monitor daily sales, cash transactions, expenses, and branch-level financial activities.
• Maintain proper records of sales, stock, wastage, and daily operational activities.
• Monitor inventory and stock levels and coordinate with the concerned team for replenishment.
• Minimize food wastage and ensure proper utilization of materials.
• Coordinate with the kitchen, service, housekeeping, and other departments for smooth operations.
• Conduct regular checks of the branch premises, equipment, and facilities.
• Prepare and submit daily/weekly/monthly operational reports to management.
• Identify operational issues and take corrective action promptly.
• Train, guide, and motivate employees to improve productivity and service quality.
• Ensure the branch meets its sales and operational targets.
• Handle opening and closing procedures of the branch.
• Coordinate with vendors and suppliers whenever required.
• Ensure proper implementation of health, safety, hygiene, and statutory requirements.