Branch Operations Officer

Capri Global Capital (CGCL); Uttar Pradesh; On-site; INR 360,000 - 480,000; Full time

Job summary

Capri Global Capital (CGCL) is seeking a Branch Operations Officer responsible for managing branch operations for Home Loans and MSME lending. You will coordinate with credit, sales, legal and risk teams to ensure smooth processing, documentation, disbursement and compliance, while focusing on customer servicing and operational controls.

The role emphasizes timely processing, portfolio hygiene, audit readiness and delivering an excellent customer experience within a NBFC environment.

Qualifications

• 0-3 years of experience in NBFC/banking operations.
• Exposure to Home Loans, Micro Lap and MSME lending operations.
• Experience in branch operations, loan processing and customer servicing.

Responsibilities

• Manage branch operations for Home Loans and MSME lending.
• Ensure smooth loan processing, documentation, disbursement and compliance.
• Coordinate with credit, sales, legal and risk teams to improve customer service and controls.

Skills

Branch operations

Loan processing

Customer servicing

Job description

Role & responsibilities

The Branch Operations Officer is responsible to manage the branch operations work for Home Loans and MSME lending business in an NBFC environment. The role ensures smooth loan processing, documentation, disbursement, compliance, customer servicing, operational controls, and coordination with credit, sales, legal, and risk teams. The incumbent drives operational efficiency, TAT adherence, portfolio hygiene, audit readiness, and customer experience.

Preferred candidate profile

• 0- 3 years of experience in NBFC/Banking operations.
• Exposure to Home Loans, Micro Lap and MSME lending operations.
• Experience in branch operations, loan processing, and customer servicing.