Branch Operations And Service Manager Swadesh Banking

AU SMALL FINANCE BANK; Bagru; On-site; INR 600,000 - 900,000; Full time

Job summary

AU Small Finance Bank Limited seeks a Branch Operations and Service Manager Swadesh Banking to oversee daily branch operations and ensure exceptional service. You will manage customer relationships while maintaining strict RBI compliance and operational efficiency.

The role requires 4–8 years in banking, with a focus on branch operations, customer service, and coordination with product/operations teams. Local travel and branch-level leadership are part of the responsibilities.

Qualifications

• Academic score: minimum 55% in degree.
• Degree in Banking/Finance/Commerce from Tier 1/2 institution.
• 4–8 years of experience in banking or financial services.

Responsibilities

• Oversee branch operations
• Ensure high service standards
• Manage customer relationships
• Ensure compliance with banking norms
• Support branch acquisition targets
• Coordinate with product and operations teams
• Maintain MIS and reports

Skills

Interpersonal skills

Communication

Education

Academic score: minimum 55%

Degree in Banking/Finance/Commerce

Tools

MS Office

CRM usage

Job description

Job Description:

Group Company:

AU Small Finance Bank Limited

Designation:

Branch Operations and Service Manager Swadesh Banking

Position description:

Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches.

Primary Responsibilities

• - Oversee branch operations
• Ensure high service standards
• Manage customer relationships
• Ensure compliance with banking norms

Additional Responsibilities

• - Support branch acquisition targets
• Coordinate with product and operations teams
• Maintain MIS and reports

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 55%
• Institution tier: Tier 1 / Tier 2

Required Certification/s:

NA

Required Training/s:

Branch Operations, Customer Service

Required Work Experience

• Industry: Banking, Financial Services
• Role: Branch Operations, Customer Service
• Years of experience: 4 to 8

Key Performance Indicators:

- Service quality score

• Compliance adherence
• Customer satisfaction
• Operational efficiency

Required Competencies:

- Customer Orientation

• Operational Excellence
• Communication
• Problem-solving

Required Knowledge:

- Branch operations

• Banking products
• KYC norms

Required Skills:

- Interpersonal skills

• MS Office
• CRM usage

Required Abilities

• Physical: NA
• Other: Leadership, Decision-making

Work Environment Details:

Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: