Branch Operations and Service Manager Swadesh Banking

AU SMALL FINANCE BANK; Bharatpur; On-site; INR 500,000 - 800,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Branch Operations and Service Manager for Swadesh Banking to oversee branch operations, ensure service quality, and nurture customer relationships across designated branches.

The role requires 4 to 8 years in Banking/FS, strong leadership, problem solving, and familiarity with KYC norms, RBI guidelines, and MIS reporting. Travel is minimal and a two-wheeler is preferred.

Qualifications

• Banking sector experience with focus on branch operations.
• Strong customer service and relationship management skills.
• Knowledge of RBI norms and KYC requirements.

Responsibilities

• Oversee branch operations
• Ensure high service standards
• Manage customer relationships
• Ensure compliance with banking norms
• Support branch acquisition targets
• Coordinate with product and operations teams
• Maintain MIS and reports

Skills

Interpersonal skills

MS Office

CRM usage

Education

Category

Field specialization

Degree

Academic score: Minimum 55%

Institution tier: Tier 1 / Tier 2

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Branch Operations and Service Manager Swadesh Banking

Position description:

Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches.

Primary Responsibilities

• - Oversee branch operations
• Ensure high service standards
• Manage customer relationships
• Ensure compliance with banking norms

Additional Responsibilities

• - Support branch acquisition targets
• Coordinate with product and operations teams
• Maintain MIS and reports

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 55%
• Institution tier: Tier 1 / Tier 2

Required Certification/s:

NA

Required Training/s:

Branch Operations, Customer Service

Required Work Experience

• Industry: Banking, Financial Services
• Role: Branch Operations, Customer Service
• Years of experience: 4 to 8

Key Performance Indicators:

- Service quality score

• Compliance adherence
• Customer satisfaction
• Operational efficiency

Required Competencies:

- Customer Orientation

• Operational Excellence
• Communication
• Problem-solving

Required Knowledge:

- Branch operations

• Banking products
• KYC norms

Required Skills:

- Interpersonal skills

• MS Office
• CRM usage

Required Abilities

• Physical: NA
• Other: Leadership, Decision-making

Work Environment Details:

Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: