Branch Manager Swadesh Banking

AU SMALL FINANCE BANK; Rajasthan; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

AU Small Finance Bank Limited seeks a Branch Manager for Swadesh Banking to oversee daily branch operations, drive growth, and ensure customer satisfaction. The role requires strong leadership, disciplined process management, and a focus on regulatory compliance within banking norms.

The ideal candidate will manage customer relationships, lead teams, and coordinate with product and operations to achieve targets while maintaining high service standards in a branch-based, customer-facing

Qualifications

• Minimum 55% marks in degree; Tier 1/2 institution preferred.
• 5 to 10 years of banking/financial services experience.
• Experience in branch operations and customer service.
• Knowledge of KYC norms and RBI guidelines.

Responsibilities

• Manage branch operations and ensure service quality.
• Drive business growth and achieve acquisition targets.
• Maintain MIS and reporting to leadership.
• Lead customer relationships and ensure compliance with policies.

Skills

Interpersonal skills

Leadership

Communication

Decision-making

Education

Degree

Tools

MS Office

CRM usage

Job description

Group Company: AU Small Finance Bank Limited

Designation: Branch Manager Swadesh Banking

Position description: Responsible for managing branch operations, driving business growth, and ensuring customer satisfaction in Swadesh Banking branches.

Primary Responsibilities

• - Manage branch operations
• Drive business growth
• Ensure high service standards
• Manage customer relationships

Additional Responsibilities

• - Support branch acquisition targets
• Coordinate with product and operations teams
• Maintain MIS and reports

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 55%
• Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Branch Management, Customer Service

Required Work Experience

• Industry: Banking, Financial Services
• Role: Branch Management, Customer Service
• Years of experience: 5 to 10

Key Performance Indicators: - Business growth

• Customer satisfaction
• Compliance adherence
• Operational efficiency

Required Competencies: - Leadership

• Customer Orientation
• Business Acumen
• Communication

Required Knowledge: - Branch operations

• Banking products
• KYC norms

Required Skills: - Interpersonal skills

• MS Office
• CRM usage

Required Abilities

• Physical: NA
• Other: Leadership, Decision-making

Work Environment Details: Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: