Branch Manager - Retail Banking

Kotak Mahindra Bank Limited; Rajkot; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kotak Mahindra Bank Limited in Rajkot invites a capable Branch Manager to lead Retail Liabilities, drive growth, and ensure top-notch service. You will oversee branch profitability, regulatory compliance, and a dynamic team, while pushing cross-sell of mutual funds and insurance products.

The role requires a sales-driven leader with strong regulatory awareness, deposit growth focus, and the ability to manage day-to-day operations and customer engagement while partnering with internal teams for

Qualifications

• Experience in branch banking and retail liabilities.
• Strong customer service and service standards.
• Ability to drive cross-selling and deposits growth.

Responsibilities

• Drive business growth and branch profitability.
• Ensure operational excellence and regulatory compliance.
• Lead and develop a high-performing branch team.
• Promote cross-selling of mutual funds and insurance.
• Oversee customer service across touchpoints.
• Foster product innovation with marketing.
• Own P&L and achieve break-even targets.

Skills

Leadership

Sales acumen

Regulatory awareness

Team management

Job description

Branch Manager_BRANCH BANKING-Branch Head_Rajkot

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service.

This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team.

You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products Drive enhancement of the deposit pool from existing and new customers.

• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.

Experience Level Mid Level