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Kotak Mahindra Bank Limited is seeking a Branch Manager in the Retail Liabilities vertical to drive growth and deliver excellent customer service. You will lead a high-performing branch team, manage profitability, and promote cross-selling of mutual funds and insurance products.
The role requires a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage day-to-day operations while ensuring compliance and customer satisfaction across all touchpoints.
As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products Drive enhancement of the deposit pool from existing and new customers. Ensure high standards of customer service delivery across all touchpoints. Promote and achieve cross-selling targets for non-deposit products. Lead sales initiatives for Mutual Funds and Insurance products. Generate fee-based income through strategic product offerings. Oversee branch administration and ensure smooth day-to-day operations. Ensure full compliance with regulatory and internal guidelines. Foster a productive and motivated branch team environment. Take ownership of the branch’s Profit & Loss and break-even performance. Collaborate with internal stakeholders for product innovation and marketing initiatives.
Experience Level Senior Level