Branch Manager_BRANCH BANKING_0125_8539_1031631

Kotak Mahindra Bank; Chennai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Kotak Mahindra Bank in Chennai is seeking a Branch Manager (Retail Liabilities) to drive growth, supervise operations, and deliver superior customer service. You will lead a high-performing team, ensure compliance, and manage profitability.

The role requires strong sales acumen, cross-selling of financial products, and collaboration with product teams to enhance customer engagement and achieve targets.

Qualifications

• Experience in branch banking and Liabilities operations.
• Strong leadership and people management skills.
• Ability to drive sales targets through customer engagement and cross-selling.

Responsibilities

• Drive deposit growth from existing and new customers.
• Maintain high standards of customer service across touchpoints.
• Lead cross-selling of non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through product offerings.
• Oversee branch administration and daily operations.
• Ensure regulatory and internal guideline compliance.
• Foster a productive branch team environment.
• Own branch Profit & Loss and break-even performance.
• Collaborate with stakeholders for product innovation and marketing.

Skills

Leadership

Sales acumen

Regulatory awareness

Team management

Cross-selling

Customer service excellence

Job description

Job Description:

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products

Responsibilities

• Drive enhancement of the deposit pool from existing and new customers.


• Ensure high standards of customer service delivery across all touchpoints.


• Promote and achieve cross-selling targets for non-deposit products.


• Lead sales initiatives for Mutual Funds and Insurance products.


• Generate fee-based income through strategic product offerings.


• Oversee branch administration and ensure smooth day-to-day operations.


• Ensure full compliance with regulatory and internal guidelines.


• Foster a productive and motivated branch team environment.


• Take ownership of the branch’s Profit & Loss and break-even performance.


• Collaborate with internal stakeholders for product innovation and marketing initiatives.

Requirements