BRANCH MANAGER I

Muthoot Fincorp; Tuni; On-site; INR 380,000 - 700,000; Full time

Job summary

Muthoot Fincorp is seeking a dynamic professional to drive customer relationships and market expansion from a branch network perspective. The role involves engaging existing and potential customers, overseeing marketing initiatives, and ensuring smooth branch operations.

You will work across teams to meet profitability targets, participate in field marketing and collections, and mentor staff while ensuring strict adherence to policies and risk controls.

Qualifications

• Coaching and mentoring ability across teams and individuals.
• Strong business development mindset with a focus on growth opportunities.
• Clear and effective communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market to identify trends to aid innovation and up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service; retain existing customers and acquire new continuously.
• Achieve branch targets and ensure profitability of the unit (branch).
• Field visits for Marketing / Collection activities based on branch requirements.
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies; mitigate risk and uphold the organization vision and goodwill of customers.
• Recovery of receivables: monitor and follow up to protect revenue flow and customer interests.
• Maintaining branch books, documents and statutory records; liaising with authorities and ensuring compliance.
• Role under the purview of Audit & Gold Inspection.
• Focus on branch profitability & ensure that assigned branch is profitable.
• Handholding and timely/continuous training of the team.
• Encourage knowledge sharing for business development and career progression.

Skills

Coaching & Mentoring

Business Development

Communication Skills - English & Local

Job description

• Maintain regular & continuous relationship with existing and potential customers.


• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.


• Initiate, implement/coordinate and participate in marketing for achieving the above.


• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).


• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements


• Collaborate with various departments to ensure smooth functioning of the branch.


• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.


• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.


• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.


• Role will come under the purview of Audit & Gold Inspection.


• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.


• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring


• Business Development


• Communication Skills Proficiency in local language and English